Senior Program Manager - Business Operations , Customer Logistics Security (CLS)

At this company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. We are currently seeking an experienced and dynamic individual to bring their leadership and expertise to lead the Business Operations function of our Customer Logistics Security (CLS) organization. The role is responsible for supporting the team's business function, program strategy, and budgeting.

The Senior Program Manager of CLS Business Operations will operate as a key resource, working in tandem with the team's leadership in providing support across sub-teams and Business Security Teams (BSTs) to help strategically operate and develop the organization. This role will support the development and delivery of short and long-term business and financial goals. This role is a great opportunity to become immersed in Worldwide Operations working closely with Amazon leadership, stakeholders and cross-functional teams. The position will report directly to the Director - Customer Logistics Security.

Key job responsibilities

Focused on building structure for the business planning and operating cycles, establishing the cadence to meet critical business timelines and ensure the sub teams are working in accordance to meet organizational requirements and commitments

Drives cohesion between the sub teams by providing visibility to current and future projects and initiatives across the teams

Provides department leaders with consultation and recommendations to help navigate the organization effectively

Helps to prepare and deliver data-driven performance reports and recommendations to key global stakeholders to ensure we are on track to meet and ultimately exceed our goals

Supports the identification and analysis of new partnership opportunities

Work with stakeholders to define the business requirements for new and existing programs, products, and systems implementations and their impact on program budgets

Actively supports the development and management of the program budget, ensuring the team's long-term strategic plans, annual operating budget and forecasts support and align with the program strategy

Educate and socialize key tenants to garner understanding, consensus and support

Support the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leadership about on-going operations and projects in-flight

Draft presentations and briefs for meetings/engagements with key internal and external stakeholders

Supports people development initiatives including the tracking of organizational requirements such as training and compliance

Strategic Operations & Execution

Support and drive day-to-day operations to deliver on the team's strategy and operational plans aligned with the strategic vision of the organization

Develop, contribute to and maintain the centralized repository of workflows, tools, documentation and standards, looking to minimize complexities and optimize efficiency and engagement

Identify and pursue cost reduction and efficiency opportunities

Support and drive the development of consistent standards and processes across the team to effectively advocate for operational excellence

Facilitate conversations: create opportunities for synergies across the business to support cross-functional initiatives

Operate as an internal consultant, working directly with multiple stakeholders

Look for new opportunities, innovations and insights within the company and industry to provide visibility to emerging trends and innovations.

Foster effective teamwork with internal and external business leaders and partners

Coordinate with executive support to plan for regional and global leadership meetings

Metrics & Reporting

Work closely with cross-functional team members to track, monitor and review execute around content performance metrics

Define and deliver operational reporting that provide strategic insights

Measure and track success against internal KPIs and other key metrics to drive operational efficiency and effectiveness

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn?t followed a traditional path, or includes alternative experiences, don?t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

5+ years of driving process improvements experience

Preferred Qualifications

4+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience working cross functionally with tech teams

Strong critical thinking skills with ability to challenge status quo

Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skills

An innovative thinker who also has a strong customer and quality focus

Ability to influence without authority and collaborate across all levels in the Company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.