Service Writer

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.?? Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

• Positively take ownership of customer experience?
• Manage work orders: open, close, post time, enter notes and monitor progress?
• Prepare accurate estimates for costs of repairs and present to customer??
• Monitor and Manage accounts receivables?
• Clearly and effectively communicate to customers, technicians and service manager?
• Provide status updates on: work orders, troubleshooting, technician progress & general questions?
• Monitor phones for field technician and customer calls?
• Various other administrative duties

• 2+ years of experience as a heavy equipment service technician or service writer??
• Ability to work in a fast paced/high volume dealership?
• Detail oriented, time management, and teamwork skills?
• Excellent customer service and communication skills?
• Proficient computer skills, and experience with G-Suite & other service programs?
• A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

• ASCO Children?s Education Program: Financial assistance for employees' children pursuing higher education

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger At ASCO, we?re not just servicing equipment ? we?re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you?re a results-driven professional with a passion for solving challenges, we want you on our team. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.