Senior Account Manager

iPullRankis a ten-year-old digital marketing remote agency based in New York City, founded by industry trailblazer Michael King. We're not here to follow trendswe set them. Our team blends technical expertise with creativity to deliver SEO, Content, and Generative AI services that drive results. We work with some of the biggest names across eCommerce, Financial Services, and Media brands, as well as ambitious mid-sized businesses, crafting strategies that don?t just compete but dominate.

Our Values: PROUD
At iPullRank, we live by our values:

• Proactive: We don?t wait for problemswe solve them.
• Reliable: When we commit, we deliver.
• Outstanding: We aim for extraordinary, every time.
• Useful: Everything we do has purpose and impact.
• Dedicated: Your goals are our mission.

These principles shape every decision, every campaign, and every success story.

What We Do
We specialize in SEO, Content, and Generative AI strategy and implementation, helping brands win today while building future-proof strategies for tomorrow. Whether it's cracking complex algorithms, crafting authentic, helpful content, or engineering AI solutions, we're the partner brands trust to stay ahead.

Why Join Us?
At iPullRank, we're more than an agencywe're a team of thinkers, builders, and creators who believe the best ideas come from everywhere. We foster a culture where you're encouraged to grow, take ownership, and make a real impact. We're small enough to be nimble but big enough to work with global heavyweights like Rocket Mortgage, American Express, Nordstrom, Warner Music Group, Target, and Adidas.

We care about our people and back it up with competitive salaries, benefits, and opportunities to evolve into the marketer, content creator, SEO, or leader that you want to be. When you work with us, you're not just filling a roleyou're shaping your career and redefining what's possible in marketing.

If you're ready to take on meaningful work with a team that challenges and inspires, we?d love to hear from you.

Position Description

iPullRank seeks a Senior Account Manager who fosters long-lasting client relationships to join our team. Your success will be measured by your ability to retain clients, grow established accounts, and manage your clients' projects.

As a Senior Account Manager at iPullRank, you will be our company's face and responsible for ensuring client success and project delivery. If you are a self-motivated, detail-oriented professional with excellent communication skills, this role offers a unique opportunity to make a significant impact. This role may be hybrid or remote. The base salary range for this role is $75,000-85,000 plus performance-based bonuses.

What You'll Do

• Build relationships and meaningful engagements with clients based on creative problem-solving and exceptional service.
• Determine and pursue opportunities for account growth
• Manage client communications, conflict resolution, and compliance with client deliverables
• Lead internal team to successfully execute all client deliverables
• Review all client deliverables to ensure quality standards and client expectations are met
• Ensure client retention
• Work closely with the project team to maintain a continuous knowledge of project status and to proactively identify potential issues and opportunities within or related to the project.
• Adhere to established processes and workflows related to onboarding, project planning, contract execution, and offboarding while providing input on improvements as needed
• Lead client onboarding and work with the team to develop project plans
• Develop innovative solutions to help clients drive results and exceed campaign goals
• Develop proposals for clients by securing internal business approvals, products, and research to support a wide range of client solutions
• Contribute to new business through inbound marketing efforts
• Represent the company at industry conferences and networking events to build relationships, expand professional networks, and identify potential business opportunities.
• Provide support to the sales team as needed

Requirements

• Proven experience in Account Management and/or Sales, with a track record of creating, maintaining, and enhancing client relationships
• Must have a minimum of 5+ years of experience managing multiple client accounts simultaneously with success
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Excellent written and verbal communication skills, with solid presentation abilities
• Active listening skills to uncover, clarify, and effectively respond to client issues, concerns, or questions
• Demonstrated capability in account planning, project planning, and budgeting tasks across multiple accounts.
• Strong organizational and project management capability using standard tools like ClickUp, Teamwork
• Proficient Excel/Sheets skills (pivot tables, VLOOKUP, etc)
• Proficiency with CRMs like Hubspot or Salesforce
• Experience with and understanding of digital marketing channels: SEO, content marketing, Paid, CRO, Social
• Flexibility to travel to clients on-site as needed
• Ability to work well alone and within a team environment

Benefits

• Competitive salaries commensurate with experience
• 100% Medical, Dental, and Vision insurance
• 3 weeks of vacation
• Paid sick days and holidays

Qualification

Bachelor's Degree