Seasonal Customer Support Specialist 2026-00651

Seasonal Customer Support Specialist 2026-00651

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Seasonal Customer Support Specialist 2026-00651

Salary

$18.00 Hourly

Location

Cheyenne, WY

Job Type

Temporary Full-time

Job Number

2026-00651

Department

State Parks & Cultural Resources

Division

State Parks, Historic Sites, Trails, Outdoor Recreation

Opening Date

03/05/2026

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

ATTP99

• Description
• Benefits
• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Join a team where we literally sell fun! Wyo Parks is seeking a Seasonal Customer Support Specialist to serve as the front-line face of our Headquarters and a key member of the Concessions & Revenue team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day.

Human Resource Contact: stacy.sprengeler@wyo.gov, 307-777-7010

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Frontline Ambassador: Serve as the first point of contact for Wyo Parks. You'll be the welcoming face for fourth-floor walk-ins and the friendly voice answering the main HQ phone line.
• Permit & Sales Support: Assist walk-in customers with purchasing park permits and provide basic, helpful information about our parks and sites to help them plan their visit.
• Office Routing: Quickly learn "who does what" at HQ so you can direct calls and visitors to the right person or department efficiently.
• Reservation System Guide: Serve as a helpful resource for callers who need a hand navigating our campsite reservation website. You'll walk them through the basics of how to book their stay.
• C&R Team Assistance: Provide "extra set of hands" support to the Concessions & Revenue team. This includes simple data entry, filing, and helping with basic updates to reservation records as needed.
• While not required, if interested, there may be opportunities to head out into the field! This includes assisting at special park events, supporting programs like Parks for Patriots, and getting a first-hand look at the locations you help our customers book every day.

Qualifications

PREFERENCES:

Preference may be given to applicants with a background in retail, hospitality, or office support , particularly those who enjoy high-volume interaction with the public. We are looking for a candidate who is punctual, dependable , and comfortable being the "hub" of a busy office.

KNOWLEDGE:

• Exceptional Customer Service: Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Communication: Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff.
• Tech Comfort: Ability to learn a web-based reservation system and perform basic data entry with accuracy.
• Organizational Awareness: Ability to follow checklists, maintain a tidy front-desk area, and manage multiple small tasks (like phones and walk-ins) simultaneously.
• Problem Solving: A "can-do" attitude and the ability to find answers to common park questions using provided resources.

MINIMUM QUALIFICATIONS:

None - See "Preferences"

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Work is conducted in an office setting with the option to visit Parks and Historic Sites throughout the state.
• Stationary Positioning: Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk-in customers and answering phones.
• Manual Dexterity: Ability to operate a computer, multi-line phone system, and credit card processing equipment.
• Visual Acuity: Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry
• Light Lifting: Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).

NOTES:

• FLSA: Non-exempt

Supplemental Information

Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.

Non Benefit Position