Schedule Change Agent - Pune

Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We want our customers to experience the world while we take care of the technology that enables traveling. We are the preferred partner of some of the world's most prominent technology companies such as Booking.com & Google Flights. In this context, to deliver the company's overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Completion of the acquisition is subject to certain closing conditions, including regulatory approval. Exciting times are coming ahead, so join our diverse team of 1700+ talented professionals and explore unlimited work opportunities!

Roles & Responsibilities :

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

• Working on schedule change reservations a minimum of 40 PNRs a day
• Handling calls /chat of customer queries (Schedule Change Bookings)
• Reporting to the Team Lead to achieve goals
• Responsible to check all queues of a schedule change and contact Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

• Minimum 1 year of experience in the customer service industry
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.

Qualification

High School or equivalent