Sales Assistant, E-Commerce

We are seeking a highly organized and proactive Sales Assistant to support our fast-growing e-commerce business across both Amazon and Shopify platforms. This hybrid role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment.

You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.

Sales & Customer Support

• Respond to customer inquiries through Amazon messages and email.
• Support customers with order issues, returns, exchanges, and warranty claims.
• Coordinate with internal teams to resolve technical or shipping-related issues.
• Maintain accurate customer records and assist in managing CRM data.
• Help prepare and maintain sales performance reports.

Amazon Operations Support

• Monitor product listings, sales trends, and customer feedback.
• Support in planning and executing promotional activities and pricing adjustments.
• Collaborate with the Amazon team on category forecasting and inventory tracking.

Shopify Store Support

• Track and manage orders from placement to delivery, ensuring timely fulfillment.
• Communicate with 3PL partners and warehouses to resolve shipping issues.
• Process RMAs and assist with return/refund coordination.
• Ensure product and customer data accuracy within the Shopify backend.

Requirements

Qualifications & Skills

• 13 years of experience in sales support, customer service, or e-commerce operations.
• Familiarity with Amazon Seller Central and Shopify platforms is a strong plus.
• Proficient in Microsoft Excel.
• Strong organizational and multitasking skills; detail-oriented and efficient.
• Excellent communication skills with a customer-first attitude.
• Able to work independently and manage priorities in a fast-paced environment.
• Mandarin is preferred but not required.

Education

• Bachelor's degree or equivalent experience.

Benefits

Salary: $65K - $80K annually

Benefits:

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds (Quarterly Employer Contributions
• 15 days accrued vacation/ 48 sick day
• 11 paid holidays
• Health and wellness benefits, including free gym memberships
• Quarterly team-building events
• Free lunch Friday

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc

Qualification

Bachelor's Degree