Job Description
The Operations Technology Supply Chain (OTS-SC) team is seeking an experienced AMER Account Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs.
The OTS Supply Chain organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increases customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.
The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon's global operations. As a Regional Account Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, and strong customer focus to deliver a bar-raising experience.
Key job responsibilities
Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders
Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions
Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers
Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences
Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services
Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies
Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place
Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership
Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
2+ years of supply chain experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree
Excellent communication, stakeholder management, and cross-functional collaboration skills
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The OTS Supply Chain organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increases customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.
The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon's global operations. As a Regional Account Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, and strong customer focus to deliver a bar-raising experience.
Key job responsibilities
Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders
Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions
Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers
Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences
Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services
Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers' business operations, interactions, and growth strategies
Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place
Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership
Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
2+ years of supply chain experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree
Excellent communication, stakeholder management, and cross-functional collaboration skills
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Key skill Required
- SQL
- Project Management
- Account Management
- Accounts
- Analytics
- Business Operations
- Change Management
- Collaboration
- Communication
- Consistent
- Customer Focus
- Customer Satisfaction
- Decision Making
- Design
- Development
- Driving Process
- End to End Delivery
- Facilitate
- Global Operations
- Identify New Business Opportunities
- Inclusive
- Infrastructure
- Inventory Procurement
- Leadership
- Management
- Mentoring
- Onboarding
- Orientation
- Passionate
- Prioritization
- Proactive
- Process Improvement
- Stakeholder Management
- Supply Chain
- Supply Chain Operations
