Senior Account Manager

We're looking for a Senior Account Manager with client service and project management experience to serve as a principal collaborator with our clients and our agency team. The right candidate shouldn't just excel at planning and prioritizing deliverables and resources; they must be leaders who can motivate people towards producing great, award-winning work.

Should you be hired, you'll work alongside very talented creatives, strategists, designers and digital professionals. You would need to draw on both strategic and tactical leadership experience to manage all pieces of client business and lead successful projects.

About Us:

Bakery is an independent creative and culture agency designed to ignite people's obsession in great products. From our headquarters in Austin, TX, we work with highly ambitious brands like Tanqueray, Nike, and Shiner Beer to infuse cultural value and drive desire at every interaction point, increasing their fandom and helping them make things people want. Bakery is a 2022 and 2024 AdAge Small Agency of the Year.

Applicants must be legally able to work in the USA. We cannot sponsor visas for this role at this time.

Primary Responsibilities

• Provide strategic and tactical leadership across all engagements in your group while keeping up-to-date on daily project activities.
• Effectively set and manage client expectations, ensure delivery of the highest quality product and service, as well as solicit and act on client feedback.
• Develop and manage project scope, budget and schedules.
• Ability to motivate, support and understand your teams. You must be able to work with people across data, strategy, design, creative and technology.
• Identify resource requirements, necessary skill sets and team allocation.
• Deliver timely project reports and organize necessary meetings.
• Direct and maintain strict project documentation.
• Improve and implement best practice techniques for managing risks, issues and conflict resolution.
• Track and report project efficiency, finances and general performance on a weekly basis.
• Manage your group's P&L.
• Coordinate efforts with outside vendors and represent your group on location when producing assets.

Requirements

• 5+ years of relatable client services experience in leading agency environments.
• Experience in building solid, long-term client relationships.
• Demonstrable experience working with creatives and strategists.
• Expert knowledge of production cycles for video, audio, photography, on-premise.
• Demonstrated organizational skills and rigorous attention to detail.
• Ability to manage a project from start to finish as well as oversee general production of multiple projects at one time.
• Proven ability to collaborate, promote communication, and inspire teamwork between a group of multidisciplinary people.
• Excellent knowledge of budgeting, resource scheduling and time management in relation to a project.
• Working experience with Microsoft Office, Basecamp, Slack, Trello and/ or Wrike.
• An intense drive to "get things done", making innovative ideas come to life without having the perfect guidebook on how to do it.
• Impeccable communication and presentation skills with the ability to present to clients and internal stakeholders.
• Extra consideration given to candidates that submit a portfolio of past work.

Benefits

• Medical, Dental, and Vision insurance
• Unlimited Vacation Time
• 2 weeks Work From Anywhere (WFA)
• Annual Retreats
• Pet-Friendly Office
• Yearly Creative Stipend
• Snacks, Meals and Drinks
• No Time Tracking!

Qualification

Bachelor's Degree