Public Service Supervisor

Public Service Supervisor

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Public Service Supervisor

Salary

$49,400.00 - $92,185.60 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-02403

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Operations Division

Opening Date

03/09/2026

Closing Date

3/19/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

idrrecruitment@iowa.gov

• Description
• Benefits
• Questions

Job Description

The Iowa Department of Revenue's Alcohol & Tax Operations Division is currently seeking aPublic Service Supervisor.

The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

This position will be fully on site, working out of the Hoover building in Des Moines.

In this position you will be responsible for:

• Coach, mentor, train and recognize employees to inspire them to perform at their maximum level.
• Provide Leadership and direction for Mail Processing Operations employees.
• Implement objectives and strategies for team members.
• Monitor and evaluate progress of programs, systems and employees.
• Engage in cross-functional teams and continuous process improvement opportunities.
• Update and maintain tracking documentation.

Preference will be given to candidates with experience in the following:

• Develop objectives and strategies for the team.
• Engage with cross functional teams in continuous process improvement opportunities.
• Monitor progress and provide coaching and mentoring to team members.
• Monitor overall production levels and process cycle times of the team to ensure they are meeting section performance goals.

Job Specific Competencies:

• Administration and Management - Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Customer Service - Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you?ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work:

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Work laws, which protect employees? rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from high school (or GED equivalent) and experience equal to four years of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.

2) All of the following (a, b, and c):

a. Graduation from high school (or GED equivalent); and

b. One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations; and

c. A total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/PublicServiceSupervisor-00781.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset ? our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq

03

Do you have a High School Diploma or General Education Diploma (G.E.D.)? IF YES ? How many years do you have of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.

• No experience in the identified areas
• Less than one year of experience in the identified areas
• One year to less than two years of experience in the identified areas
• Two years to less than three years of experience in the identified areas
• Three years to less than four years of experience in the identified areas
• Four or more years of experience in the identified areas
• Not Applicable

04

Do you meetALLof the following (a, b, and c): a. Graduated from high school (or GED equivalent);andb. One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations;andc. A combination of a total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in a technical support area or in business or public administration equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. Note ? You must have answered "Yes" to "A" and the total experience and education from "B" AND "C" must equal a minimum of 4 years

• Yes
• No

05

How many years of supervisory experience do you have?

• 3+ years
• 2 to <3 years
• Less than 2 years

Required Question

Employer

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website

https://revenue.iowa.gov

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