Program Manager

Avex is a rapidly growing eCommerce agency that partners with merchants in the fashion, lifestyle and premium products space. From high-growth DTC brands to enterprise, we have partnered with companies such as: Khaite, Quip, KITH, Stoney Clover Lane, Love Shack Fancy, LVMH, Arizona Beverages, TAG Heuer, Hugo Boss, Enjoy Life, Mondelez, O'Neill, Serta Simmons Bedding and many others. We design, build and optimize eCommerce experiences on Shopify Plus for global brands.

BUILD our clients' businesses, INSPIRE our employees to grow, CHALLEN GE the norm, and DELIVER on our commitments.

We design and build digital commerce experiences that connect brands to people through creative, technology and culture. We believe that our work should not only produce amazing results for our clients but should also be fun and rewarding for our team. Avex believes in a strong work-life balance, not just churning out projects. The happier our team is, the more enjoyable the experience is, and the better the results will be for our clients.

We ensure that our team members and partners possess these traits. We feel that it is important to prioritize these core values over everything else. This allows us to deliver results for our clients, as well as a safe and fun work environment.

• Teamwork
• Passion
• Respect
• Talent
• Accountability
• Resourcefulness
• Radical Transparency
• Visionary

The Program Manager role is critical to the success of our agency and long-term client partnerships. Acting as the operational lead for strategic retainers and select projects, this individual ensures that client goals are translated into actionable plans with clear scope, timelines, and acceptance criteria.

This isn't a client services or account management roleour Program Managers are hands-on delivery leads. They combine relationship management with strong technical and operational acumen, guiding multi-service roadmaps that span CRO, Retention, SEO, and Shopify Design & Development. While the primary focus is ongoing retainers, Program Managers may also own discrete projects depending on bandwidth and business need.

Working cross-functionally with Strategy, Development, Design, and Retention teams, you'll ensure all deliverables meet the highest standards of quality, clarity, and alignment with client expectations.

Key Responsibilities

• Serve as the primary operational lead across assigned retainer accounts and occasional projects
• Own the roadmap: translate strategy into prioritized initiatives with scope, tasks, and acceptance criteria
• Facilitate weekly/biweekly client check-ins and ensure alignment across all deliverables
• Identify blockers, manage scope changes, and resolve delivery challenges proactively
• Maintain visibility into progress across all services and departments involved in a program
• Collaborate with the broader team to uncover upsell or cross-sell opportunities
• Build and maintain detailed timelines across all program workstreams
• Manage and assign tasks in project management tools (Asana, Jira, Notion, etc.)
• Monitor budgets and hours to keep retainers on track and profitable
• Uphold process quality through documentation, QA checks, and internal coordination
• Ensure roadmap items are aligned with eCommerce best practices and platform capabilities
• Help define technical requirements and success criteriaespecially for Shopify work
• Stay sharp on retention strategy, CRO methods, SEO foundations, and UX standards
• Serve as a liaison between clients and technical teams to ensure clarity and feasibility

Requirements

Core Attributes

• Curious, empathetic, and motivated by client success
• Exceptional attention to detail but able to zoom out to assess big-picture strategy
• Calm under pressure, excellent at prioritization and risk mitigation
• Strong written and verbal communicator

Experience

• 35+ years in a Program Management, Project Management, or Digital Operations role
• Demonstrated ability to lead multi-channel programs or retainers (ideally in eCommerce, agency, or SaaS)
• Familiar with agile delivery methods, client-facing documentation, and feedback loops

Technical/Domain Expertise

• Understanding of Shopify theme structure, app ecosystem, and storefront logic
• Exposure to retention platforms (Klaviyo), CRO tooling (Dynamic Yield, Visually, Hotjar, GA), and SEO workflows
• Confident working across teams to translate business goals into tech-driven outcomes

Benefits

• We offer unlimited PTO
• We offer remote or flexible working
• We value work-life balance
• We reward people based on their accomplishments and contributions
• We strive to make a difference in our clients' businesses
• We take burnout seriously and do our best to monitor it
• We treat people like adults, as long as they treat others with the same respect
• We have extremely high standards
• We're highly competitive in the industry and we love winning as a team
• We prioritize people over profits
• We donate a percentage of revenue to No Kid Hungry

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• 401K with company matching
• Remote (Optional / Hybrid)
• Untracked PTO and sick days
• Paid holidays
• Monthly WiFi & Wellness stipends
• Yearly Training & Office Equipment stipends
• Aetna Healthcare, Dental, Vision