Operations Manager (RI)

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats.

For more details: https://www.initial.com/in/

Requirements

About the Role:

The Operations Manager is responsible for client coordination, training branch team

members and technicians in planning and service-related expertise, and is familiar with

the local work area.

The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.

Job Responsibilities:

Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.

Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).

Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction.

Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch.

Review and approve Credit Note (CN) cases in compliance with company policies.

Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (especially from terminated accounts).

Conduct regular checks of processes to ensure SOP compliance, along with inspections of staff uniforms, tool kits, and stock/inventory levels.

Conduct training for branch team members (Back Office Operations and Technicians).

Key Result Areas:

Client Relationship Management

Business Development & Lead Generation

Training for Branch Team Members

Team Management

Compliance & Audit Readiness

Competencies (Skills essential to the role):

Strong English communication and organisational skills

Familiarity with the local working area

Effective training abilities

Team management experience

Educational Qualification / Other Requirement:

Graduate in any field

Minimum 2-5 years of experience

Familiarity with the local working area

Local language proficiency

Role Type / Key working relationships:

Internal team

External stakeholders

What can you expect from Rentokil Initial Hygiene?

Our values lie at the core of our mission and vision. We believe that it's our people who

make our company what it is. We believe in:

Service

Relationships

Teamwork

Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied

workplace welcoming to people of all backgrounds

Benefits

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Qualification

Bachelor's Degree