Operations Manager

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for an Operations Manager in the United States .

This is a high-impact leadership role focused on overseeing global customer engagement operations within a dynamic, fast-growing organization. As Operations Manager, you will develop and implement voice collections strategies that deliver exceptional customer experiences and drive financial performance. You'll lead and mentor a global team, optimize operational processes, and ensure alignment with company goals and client expectations. If you're passionate about combining data-driven decision-making with empathetic leadership in a remote-first, tech-forward environment, this is an excellent opportunity to lead transformation at scale.

Accountabilities:

• Lead the design and implementation of a global customer operations model that integrates service and engagement across channels.
• Define and execute voice collections strategies to improve customer engagement and account resolution rates.
• Manage and scale a global team of Customer Engagement Managers and Representatives in a high-performing, metrics-driven environment.
• Establish KPIs, dashboards, and incentive programs to track and drive performance at the individual and team level.
• Analyze customer behavior and collections trends to identify continuous improvement opportunities.
• Align operational initiatives with customer experience goals and regulatory expectations.
• Foster a strong team culture focused on collaboration, learning, and accountability.

Requirements

• Proven leadership experience in operations, ideally within the Financial Services or Technology sectors.
• Demonstrated success managing high-performing teams and overseeing resource forecasting and budgeting.
• Strong data acumen, with a knack for performance analytics and strategic decision-making.
• High level of integrity, adaptability, and drive in fast-paced environments.
• Comfortable collaborating cross-functionally and engaging with executive leadership.
• Excellent communication and coaching skills with a people-first approach.
• Experience in VC- or PE-backed companies and knowledge of database tools or analytics platforms is a plus.

Benefits

• Remote-first culture with flexible hybrid options in select global hubs
• Flexible schedules to support work-life balance across time zones
• Trust-based, flexible paid leave policy with no standard caps
• Remote work setup allowance (AUD $750 or local equivalent)
• Work-from-anywhere program (up to 4 months with team time-zone overlap)
• Gender-neutral parental leave: 16 weeks paid for all new parents

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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