Key Account Manager

This role is for one of the Weekday's clients

Min Experience: 9 years

Location: Remote (India), India

JobType: full-time

Are you passionate about building lasting client relationships and identifying strategic growth opportunities? If you combine a strong business mindset with a people-first approach, this Key Account Manager role could be the perfect fit.

Requirements

Be the Strategic Partner for Key Clients

• Serve as the primary point of contact for high-value accounts.
• Develop deep, trusted relationships by understanding each client's goals, challenges, and success metrics.
• Move beyond traditional account management to become a valued advisor and extension of the client's team.
• Make client success a daily habit through regular check-ins and strategic engagements.
• Deliver value in every interaction, ensuring you are indispensable to your clients.

Drive Account Growth

• Proactively identify upsell and cross-sell opportunities by listening for unmet needs.
• Offer tailored solutions in collaboration with internal delivery and sales teams.
• Leverage your experience in Salesforce delivery to speak the client's language and uncover growth opportunities.

Act with Global Perspective and Personal Touch

• Manage a portfolio of clients primarily based in the US.
• Understand their market dynamics and ensure every engagement delivers measurable business impact.
• Must hold a valid US visa and be open to quarterly travel for in-person relationship-building.

Ensure Alignment and Strategic Execution

• Maintain updated account plans and communicate key insights with internal leadership.
• Collaborate closely with delivery, pre-sales, and leadership teams to align on priorities and ensure mutual success.

• 10+ years of overall experience, including 58 years in Salesforce delivery and account management.
• Proven track record of driving growth within existing accounts by identifying new opportunities.
• Strong understanding of Salesforce Clouds and their business applications.
• Excellent communication and storytelling abilities, with experience influencing stakeholders at all levels.
• Strategic, proactive mindset with exceptional organizational skills.
• Experience building and executing account growth strategies and frameworks.
• Strong cross-functional collaboration skills across delivery and sales functions.
• Consultative approach focused on long-term client partnerships.

• Managed multi-year enterprise accounts or clients with global operations.
• Experience with subscription-based or usage-based business models.
• Led Executive Business Reviews (EBRs) or planning sessions with C-level stakeholders.
• Worked in a high-growth consulting environment requiring both agility and structure.
• Owned renewals, upsells, cross-sells, and expansions as part of your core role.

Skills:
Account Management, Salesforce Delivery