Key Account Manager

Role Overview:
As part of Key Account Management, you will be responsible for managing high-value international clients, optimizing sales strategy, and ensuring operational excellence. You will collaborate with cross-functional teams to align our service offerings with client objectives, drive revenue growth, and enhance customer experience.

• Account Growth & Strategy: Develop and execute strategies to grow key accounts, ensuring a strong long-term partnership.
• Leadership : Proven ability to lead and manage customer service teams with a strategic, problem-solving mindset.
• Customer Orientation: Strong experience in key account management
• Operational Excellence: Background in streamlining backend processes and enhancing service efficiency.
• Revenue & Performance Metrics : Set and achieve ambitious revenue targets while analyzing sales performance data.
• Customer Experience & Service Excellence: Ensure seamless execution of client projects, proactively resolving challenges.
• Data-Driven Decision Making: Use analytics to drive insights and optimize pricing models.
• Cross-Functional Collaboration: Work with operations, logistics, and finance teams to streamline processes.
• Market Expansion & New Business Development: Identify untapped opportunities and develop go-to-market strategies.

Requirements

Preferred Experience: 7-10+ years ideally in Jewelry Industry (Sales/account management), preference to candidates with International experience, and/or in luxury, Service, or tech-enabled businesses.

What We Look For:

Leaders who would like to grow and nurture teams

Strategic thinker with a consultative sales approach

Strong business acumen with experience in international sales

Exceptional communication, negotiation, and stakeholder management skills

Proven track record in key account management and sales performance

Ability to handle high-pressure situations and drive results