Job Description
Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon?s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.
As an ITS Support Engineer you'll be the go-to expert for Amazon's corporate offices nationwide, providing essential and exceptional on-site infrastructure support to ensure productivity is uninterrupted. Amazon?s ITS Support Engineers are committed, dependable and customer focused, owning the overall IT experience ensuring our corporate offices and employees have reliable and secure technology.
ITS Support Engineers have an advanced understanding of IT infrastructure technologies and devices deployed throughout Amazon. They maintain a high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines. Working independently or collaborating with partner teams, vendors and contractors, they manage projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll collaborate extensively with cross-functional teams to solve and manage network related events. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose and troubleshoot cabling infrastructure and connectivity issues ensuring successful solutions. Our Engineers guide and empower both technical and non-technical Amazonians to rapidly implement workarounds, unblocking issues, so our employees maintain productivity.
Key job responsibilities
Partner closely with our Network Engineering and Network Technical Project Manager teams to drive efficient, seamless implementation of new designs and products through workflows
Collaborate with various stake holders and vendors to lead, execute and deliver infrastructure projects
Leverage technology, automating and eliminating time-consuming manual activities to improve overall operational efficiency
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Troubleshoot cabling infrastructure and connectivity issues using best practices and methodologies
Provide on-call support for high severity incidents and act as an escalation point of contact for the team
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Travel between buildings in the local area as required
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we?d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
, The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!
Basic Qualifications
High school or equivalent diploma
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
2+ years of IT client, server, and network service delivery experience
Excellent customer facing skills
Occasional travel required based on needs of the business
Preferred Qualifications
Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
Bachelor's degree in IT, computer science or equivalent
Ability to write simple scripts in an administrative language
Strong analytical skills with demonstrated problem solving abilities
Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
As an ITS Support Engineer you'll be the go-to expert for Amazon's corporate offices nationwide, providing essential and exceptional on-site infrastructure support to ensure productivity is uninterrupted. Amazon?s ITS Support Engineers are committed, dependable and customer focused, owning the overall IT experience ensuring our corporate offices and employees have reliable and secure technology.
ITS Support Engineers have an advanced understanding of IT infrastructure technologies and devices deployed throughout Amazon. They maintain a high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines. Working independently or collaborating with partner teams, vendors and contractors, they manage projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll collaborate extensively with cross-functional teams to solve and manage network related events. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose and troubleshoot cabling infrastructure and connectivity issues ensuring successful solutions. Our Engineers guide and empower both technical and non-technical Amazonians to rapidly implement workarounds, unblocking issues, so our employees maintain productivity.
Key job responsibilities
Partner closely with our Network Engineering and Network Technical Project Manager teams to drive efficient, seamless implementation of new designs and products through workflows
Collaborate with various stake holders and vendors to lead, execute and deliver infrastructure projects
Leverage technology, automating and eliminating time-consuming manual activities to improve overall operational efficiency
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Troubleshoot cabling infrastructure and connectivity issues using best practices and methodologies
Provide on-call support for high severity incidents and act as an escalation point of contact for the team
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Travel between buildings in the local area as required
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we?d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
, The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.
Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.
If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!
Basic Qualifications
High school or equivalent diploma
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
2+ years of IT client, server, and network service delivery experience
Excellent customer facing skills
Occasional travel required based on needs of the business
Preferred Qualifications
Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
Bachelor's degree in IT, computer science or equivalent
Ability to write simple scripts in an administrative language
Strong analytical skills with demonstrated problem solving abilities
Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key skill Required
- Customer Service
- Networking
- Business Operations
- Change Management
- Collaborative Environment
- Computer Science
- Documentation
- Focused
- High Availability
- History
- Implementation
- Inclusive
- Infrastructure
- Initiative
- Innovation
- Learning
- Liquidation
- Management
- Network Engineering
- Network Service
- Onboarding
- Operational Efficiency
- Orientation
- Passionate
- Problem Solving
- Productivity
- Professionalism
- Proven Ability
- Science
- Service Delivery
- Sound Judgment
- Standard Operating Procedure
- Taking Initiative
- TCP/IP
- Team Culture
- Thrive On Challenges
- Training
- Troubleshooting
