Field Repair Tech

The Repair Technician is responsible for performing emergency repairs, services, repairs, small projects, and warranty issues for Elite customers. This role focuses on delivering high-quality

workmanship, ensuring customer satisfaction, and adhering to safety and company standards. The ideal candidate has technical expertise, strong problem-solving skills, and a commitment to excellent customer service.

Company Overview

AtElite Construction Solutions & 123 Exteriors, we are more than just a construction companywe are anationwide leader in storm restoration, backed by a reputation for excellence since 2006. With over50,000 projects completedand operations in17 locations across the country, we are in thetop 1% of contractors nationwide.

As we continue to grow, we needdriven, skilled professionalsto join our team and help us set the standard in exterior restoration.

https://roofsbyecs.com/

Take the next step in your construction careerapply today!

KKEY RESPONSIBILITIES

Service Delivery: Performs emergency repairs, services, repairs, small projects, and warranty issues. Diagnose and troubleshoot issues to ensure a first-time fix whenever possible. Provide customer on demand estimates for additional work or repairs. Follow company protocols to deliver consistent and high-quality service. Customer Interaction: Communicate effectively with customers to explain repair procedures, timelines, and costs. Provide customer on demand estimates for additional work or repairs. Provide exceptional customer service, addressing concerns and answering questions professionally. Represent the company positively by maintaining a clean, professional appearance and courteous demeanor. Technical Expertise: Utilize tools, equipment, and technology to perform repairs efficiently. Stay updated on new products, technology, and repair techniques through ongoing training. Ensure all repairs meet or exceed company and industry standards. Safety & Compliance: Follow all safety protocols and ensure a safe working environment. Maintain compliance with local, state, and federal regulations. Complete required documentation for each job accurately and on time. Efficiency & Productivity Manage time effectively to complete daily assignments and minimize travel time. Optimize route plans and schedules in coordination with management Provide immediate response for emergency repairs or service from the customer service representatives. Maintain an inventory of tools and building materials to reduce delays. Team Collaboration: Report to the Manager of Repair Technicians regarding progress, challenges, and opportunities for improvement. Provide feedback on recurring issues or product quality concerns to improve service delivery. Participate in team meetings and training sessions.

Additional duties as assigned

Requirements

Education: High school diploma or equivalent required; vocational training or technical certifications preferred. License/Journey in trades relevant to us

5+ years of experience in repair, maintenance, or installation roles, preferably in home improvement or related industries.

Strong mechanical and technical aptitude.

Excellent problem-solving and diagnostic skills.

Excellent communication and interpersonal skills.

Familiarity with Microsoft suite, CRMS and/or ERP systems

Benefits

What We Offer

Stable W2 employmentwith competitive pay$50,000 - $60,000
Consistent work and reliable job installations
Health benefits & 401(k)
Career growth opportunitieswithin a rapidly expanding company
A supportive team culturewith leadership that values your contributions

Qualification

High School or equivalent