Is there a job opening for a Executive/Sr. Executive - Technical Support in Noida, Uttar Pradesh, India?

Sinch is currently hiring a Executive/Sr. Executive - Technical Support in Noida, Uttar Pradesh, India.

Does Sinch hire Executive/Sr. Executive - Technical Support?

Sinch looking to hire a qualified Executive/Sr. Executive - Technical Support in Noida, Uttar Pradesh, India.

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Executive/Sr. Executive - Technical Support

Noida, Uttar Pradesh, India

597 Days ago

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Job Description

We are Sinch . Even if you don?t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) providerthe connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location.

Our APIs and platform deal with over 145 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Executive/Senior Executive - Technical Support at its Noida (India) location.

Are you up for the challenge?

The essence of the role

Review OPF/PO/Agreements prior to processing.
Oversee the SalesForce workflow and assign tickets to the appropriate stakeholders.
Keep track of the progress on new accounts.
Ensure adherence to the new account release checklist.
Monitor traffic and errors reported during troubleshooting.
Maintain and communicate updates on the new account release progress to both internal and external stakeholders.
Guarantee that service level agreements (SLA) and turnaround times (TAT) for new account releases are met, and proactively address potential breaches of TAT.
Facilitate daily stand-up meetings among the technical support team, NAM team, and customer success team.
Keep access forms and documents up to date for ISO and other audits.

Requirements

Who are you?

In order to contribute in this role you have:

Provide back-office support
Manage ticket creation and closure in the CRM
Collaborate closely with the client-facing team
Validate data
Generate reports

Big plus!

You'll stand out from the crowd if you have:
Relevant Work Experience
Telecom Background
Good presentation skills
Public speaking skill
MS Office and CRM platforms

Benefits

Training & Development
Private Health Insurance
Work From Home/Hybrid
Subsidiary Lunch

Qualification

Bachelor's Degree

Key Skills Required

AccountsMS OfficeCommunicationCustomer SuccessDevelopmentFacilitateHealth InsuranceInsurancePresentationPublic SpeakingService LevelTrainingTroubleshootingWorkflow

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Entry level

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company about us:

Sinch is a global leader in customer communication technology, providing innovative solutions to businesses of all sizes. With over 150,000 clients including some of the world's biggest brands, Sinch is revolutionizing the way in which companies engage with their customers.

The company's Customer Communications Cloud offers a comprehensive suite of tools...

Company Name: Sinch

Recruiting People: HR Department

Website: http://www.sinch.com

Headquarter: Stockholm, Stockholm County, Sweden 112 18

Industry: Technology, Information and Internet

Company Size: 1001-5000 Employees

Location

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