Enterprise Tools Management Specialist

• Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
• Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.
• Implement proactive measures to prevent service disruptions and optimize performance.
• Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
• Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
• Maintain accurate records of patching activities and verify the successful implementation of patches.
• Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
• Generate regular reports on service performance, patching status, and security compliance.
• Provide insights and recommendations for performance improvements and security enhancements.
• Respond to and resolve incidents related to enterprise tools promptly.
• Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
• Collaborate with other IT teams to address complex problems and implement long-term solutions.
• Ensure all enterprise services meet security compliance requirements and industry best practices.
• Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
• Conduct periodic security assessments and audits to maintain compliance.
• Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
• Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
• Prepare and present reports to management on service performance and compliance status.

Requirements

• High School Diploma/GED and 19 years of related experience
• Bachelor of Science may be substituted for 5 years of experience
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Experience with monitoring tools and performance tuning.
• Familiarity with security compliance standards and best practices.
• Patch Management
• Problem Solving Critical Thinking
• Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.
• Strong knowledge of cloud security principles and best practices
• Strong problem-solving skills and the ability to troubleshoot complex technical issues

• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

• Experience with scripting and automation (e.g., PowerShell).

Benefits

Qualification

High School or equivalent