Is there a job opening for a Customer Support Specialist for voice and chat account in Dallas, TX, USA?

Creatunity LLC is currently hiring a Customer Support Specialist for voice and chat account in Dallas, TX, USA. The ideal candidate has skills and work experience of 2 - 3 years of experience as Customer Support Specialist for voice and chat account.

Does Creatunity LLC hire Customer Support Specialist for voice and chat account?

Creatunity LLC looking to hire a qualified Customer Support Specialist for voice and chat account in Dallas, TX, USA. The candidate will have 2 - 3 years of experience as Customer Support Specialist for voice and chat account.

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Customer Support Specialist for voice and chat account

Dallas, TX, USA

296 Days ago

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Job Description

Creatunity LLC , a rapidly growing marketing agency and e-commerce company , is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST

Qualification

Bachelor's Degree

Key Skills Required

Customer SupportAbility To Work Under PressureAttention to DetailCommunicationCourteousCustomer ExperienceCustomer Support SoftwareE-commerceHealth InsuranceIdentifying OpportunitiesInsuranceIssue ResolutionMaintaining Accurate RecordsMarketingReimbursementTroubleshooting

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Remote

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 2 - 3 yrs

Contact Information

Company about us:

Creatunity LLC is a dynamic company that is dedicated to creating innovative brands that positively impact the lives of consumers worldwide. With a performance-focused approach, collaborative teamwork, and an inspiring culture, we have established ourselves as a leader in the industry.

Our expertise lies in developing brands in various categories such...

Company Name: Creatunity LLC

Recruiting People: HR Department

Website: http://www.creatunity.com

Headquarter: Dallas, TX, USA 75207

Industry: Sales / Marketing and Advertising

Company Size: 11-50 Employees

Location

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