Client Success Manager - Product Centric

About Steer Health & This Role:

Steer Health is transforming healthcare delivery with cutting-edge AI-driven solutions. We're searching for a Client Success Manager who is passionate about both healthcare innovation and technology , operating at the crucial intersection where customer advocacy meets product expertise. This isn't just account management; it's about championing our AI platform , deeply understanding provider challenges, and driving solutions that tangibly improve patient experiences and operational efficiency .

We need someone naturally curious about complex healthcare workflows, resilient in driving technology adoption, and highly adaptable in a dynamic industry. You embrace technical details, enjoy collaborating closely with product and engineering teams, and believe that proactive customer success fuels digital transformation in healthcare . If you get excited about solving real-world provider, staff, and patient problems using AI and aren't afraid to dive into EHR integrations, you're the kind of person we want.

Key Responsibilities:

• Platform Expertise & Advocacy: Master Steer Health's AI capabilities to effectively educate, inspire, and guide healthcare clients towards achieving measurable outcomes.
• Deep Client Understanding: Immerse yourself in provider workflows and operational pain points (e.g., patient access, scheduling, engagement, revenue cycle) to identify and advocate for product-driven solutions.
• Drive Adoption & Value Realization: Ensure clients maximize the value and ROI from Steer Health's AI tools (e.g., chatbots, automation, analytics), reducing administrative burden and improving key metrics.
• Product Feedback Loop: Act as a critical bridge between client feedback and our Product/Engineering teams, ensuring real-world healthcare challenges directly inform our product roadmap.
• Technical Problem Solving: Troubleshoot integration challenges (EHRs, PM systems), analyze usage data and trends, and translate insights into actionable strategies for client success.
• Strategic Partnership Building: Develop trusted advisor relationships with client stakeholders, from C-suite leaders to IT teams and frontline staff, demonstrating the transformative potential of AI in their operations.

Requirements

Required Qualifications:

• Passion for Healthcare & Technology: Genuine excitement about AI's potential in healthcare and fluency in discussing concepts like digital front doors, automation, or revenue cycle management.
• Technical Aptitude & Curiosity: Comfortable discussing APIs, HL7, EHR/PM system integrations, and collaborating effectively with technical counterparts to find solutions.
• Customer Empathy & Advocacy: Proven ability to listen deeply to clinicians and administrators, understand their needs, and advocate for solutions that save time and improve care.
• Adaptability & Resilience: Thrive in ambiguous situations, navigate change effectively (e.g., evolving regulations, new technologies), and possess the grit to overcome obstacles.
• Collaborative & Communicative: Excellent interpersonal skills with the ability to work seamlessly across departments (Product, Engineering, Sales) to align customer needs with business objectives.
• [Optional: Add specific years of experience, e.g., 3+ years in a customer-facing role in SaaS or healthcare tech]

Preferred Qualifications:

• Experience in healthcare SaaS, particularly with revenue cycle management (RCM) tools or patient engagement platforms.
• Direct familiarity with major EHRs (e.g., Epic, Cerner), CRM systems, or healthcare APIs/integration standards.
• Background in consulting, implementation, or technical account management within the healthcare technology sector.

Benefits

Health, Dental and Vision Insurance

Why Join Steer Health?

• Work at the forefront of AI innovation that is actively redefining patient and provider experiences.
• Own client outcomes and see your work directly impact healthcare efficiency, access, and quality.
• Collaborate daily with a talented team of engineers, AI specialists, and passionate healthcare leaders.
• Accelerate your career growth in the rapidly expanding field of AI-powered healthcare technology.

Ready to make a difference?

If you're eager to champion AI in healthcare, solve complex problems alongside providers, and help shape the future of Steer Health's product, we encourage you to apply!

Let's transform healthcare together.