Customer Service Representative

The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply!

• Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries.
• Deliver exceptional service by identifying customer needs and providing prompt solutions.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Learn about our product offerings and company policies to inform customers effectively.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and ongoing development to improve service skills.

Requirements

• No prior experience in customer service is needed; full training will be provided.
• Fluency in English; additional languages are a plus.
• Strong communication skills with a focus on customer care.
• Ability to work independently in a remote environment.
• Positive attitude and a willingness to learn.
• Strong organizational and multitasking abilities.
• Access to a reliable internet connection and a quiet workspace for remote work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent