Customer Service Representative

The House of Mercier is thrilled to announce an opening for a Customer Service Representative with no prior experience necessary! This position offers the incredible opportunity to work remotely while receiving comprehensive training from our experienced team. We are looking for enthusiastic individuals who are eager to kickstart their careers in customer service, deliver exceptional service, and connect with our valued customers. If you're ready to learn and grow with a dynamic company, we encourage you to apply!

• Interact with customers through various channels (phone, email, chat) to address their inquiries and provide assistance.
• Resolve customer issues by identifying their needs and offering appropriate solutions.
• Accurately log customer interactions and feedback in our CRM system.
• Learn about our product offerings and company policies to effectively assist customers.
• Participate in training sessions to develop your customer service skills.
• Collaborate with team members to continuously improve customer satisfaction.

Requirements

• No prior experience in customer service is required; we provide training.
• Fluency in English; knowledge of additional languages is a plus.
• Excellent communication skills and a passion for helping customers.
• Ability to work independently in a remote setting.
• Positive attitude and eagerness to learn.
• Strong organizational skills and ability to handle multiple tasks.
• Reliable internet connection and a suitable workspace for remote work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent