Customer Service Representative

The House of Mercier is excited to announce a global opportunity for a Customer Service Representative to work remotely from anywhere in the world! This role is perfect for motivated individuals who are passionate about providing exceptional customer service and want the flexibility of working from home. We are committed to delivering outstanding support to our clients, and we provide comprehensive training to ensure you have the tools needed to succeed. If you are ready to make a difference and be part of a dynamic team, we encourage you to apply!

• Assist customers through various communication channels, including phone, email, and chat, to address inquiries and offer solutions.
• Deliver outstanding service by understanding customer needs and providing timely resolutions.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Learn about our product offerings and company policies to provide relevant information to clients.
• Participate in training and development programs to enhance customer service skills.
• Collaborate with team members to improve overall customer satisfaction and service delivery.

Requirements

• No prior customer service experience required; training will be provided.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Ability to work independently and efficiently in a remote environment.
• Positive attitude, eagerness to learn, and a dedication to exemplary customer service.
• Excellent organizational skills and ability to multitask effectively.
• Reliable internet connection and a suitable home office setup for remote work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent