Customer Service Representative (Cutaway Parts)

NFI Parts™ is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY

The Customer Service Representative (CSR) will support the Cutaway Parts Team by performing essential administrative tasks and coordinating operational efforts across internal teams. This role will focus on enhancing daily operations, maintaining accurate product data, and assisting with customer service initiatives. The CSR will enhance the overall productivity of the Cutaway team.

WHAT YOU WILL DO:

Coordinate updates to the Cutaway cross-reference parts database with other departments.

Review customer requests for quotes (RFQ's) and high-usage parts lists to identify cross-referenced parts and prepare accurate quotes.

Assist with the identification and setup of RFQ parts currently not in our system, ensuring all necessary details are captured.

Communicate directly with customers as needed regarding account setup, quotes, parts identification, and other related matters to ensure strong relationships & ongoing customer satisfaction.

Create & monitor New Part Load Requests, Database Change Requests, & Pricing Requests.

Assist with the setup of new Cutaway customer accounts, ensuring all documentation is complete.

Provide pricing & availability on daily quote requests.

Assist in market research to enhance our Cutaway product portfolio and pricing strategies.

Review open sales order reports & follow-up with internal teams on past-due orders to ensure timely delivery.

Run reports & create presentations to track sales, order statuses, and customer & product metrics.

Participate in supporting major projects, programs, and initiatives in collaboration with the Cutaway team as required.

WHAT YOU NEED TO BE SUCCESSFUL:

High School Diploma/GED.

Experience in Customer Service, administrative support or a related role.

Experience supporting external customers through direct communication.

Experience in transportation, automotive, truck, bus or heavy duty parts/equipment preferred, but not required.

Strong verbal and written communication and communication skills.

Ability to work in a team oriented environment as well as autonomously.

Proficient in MS Office (Excel, Powerpoint, Word, Outlook).

Familiarity with Oracle.

Up to 5% travel may be required

Benefits

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Groupis a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available atwww.nfigroup.com,www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.

#NFI

Qualification

High School or equivalent