Medical Device Technician Team Lead

Join the team at Prescott's, Inc. where quality meets care.
Prescott's is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we'd love to have you on our team.

This position will support Heartland Medical and Vetland Medical subsidiaries of Prescott's, Inc.

We are seeking a Medical Device Technican Team Lead to oversee a team of medical device technicians and/or customer service representatives. This role involves conducting various electronic and mechanical tests, calibrations, services, and repairs on anesthesia equipment and accessories to guarantee that units operate according to specifications, or to identify the reasons for unit failure by performing the responsibilities listed below.

Key Responsibilities

• Repairs, reworks, or calibrates units, subassemblies, or components to meet operational specifications or tolerances.

• Conducts tests and inspections of products and processes to evaluate quality, performance, and compliance with specifications.

• Reads test schedule, work orders, performance specifications, wiring diagrams, or schematics to determine testing procedure and equipment to be used.
• Uses a variety of equipment including but not limited to power supplies, multimeters, leak detection/vacuum systems, volt meters, flowtrax testing equipment, ohmmeters, soldering.
• Performs or inspects component replacement and rework on units, sub-assemblies and repair/exchange assemblies as required.
• Reads instrument dial or scope, or observes viewing screen, that indicates resistance, capacitance, continuity, and wave pattern or defect, such as short circuit or current leakage.
• Confers with technicians, technician manager(s), and others regarding testing procedures and results to resolve problems.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Participate in training programs to enhance technical knowledge and skills.
• Examines component, subassembly, or part for defects.
• Adjusts, repairs, or replaces electronic component parts to correct defects and to ensure conformance to specifications.
• Explain assembly testing procedures or techniques to other workers as needed; assist other technicians with service and repair as required.
• Provide regular updates to leadership on team performance, challenges, progress.
• Ensures technicians have proper tools to complete their day-to-day jobs.
• Oversees day to day operation to ensure smooth workflow.
• Help with fulfilling orders, QC process and shipping and receiving.

Requirements

• High School Diploma or GED
• 3-5 years of experience hands on experience servicing, repairing and calibrating medical device equipment or related technical equipment; previous medical device assembly experience preferred.
• Ability to plan, organize and prioritize.
• Attention to detail.
• Strong problem-solving and critical thinking abilities.
• Experience with utilizing computer programs such as Excel, ERP and inventory systems; computer/data entry experience is essential. Sage 100 and netsuite bonus.
• Knowledge of quality standards and ESD-safe procedures- good to have.
• Excellent customer service and communication skills.
• Experience with conducting training for technicians and new hires.
• Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.- good to have.
• Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenances.
• Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Time Management The ability to manage one's own time and/or the time of others.
• Ability to life up to 40lbs.
• Will be on feet moving around warehouse most of the day. Very active position.

Benefits

What we offer:

At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package including:

Paid time off

Healthcare insurance (medical dental, and vision coverage)

Accident insurance, critical illness, and hospital indemnity insurance

Short term (employee paid) and long-term disability (employer paid)

401K plan with company matching.

Continuous learning and development - offering opportunities for training, workshops, and certifications.

Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive

Qualification

High School or equivalent