Customer Experience Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate III

Shift: Monday- Friday 8 AM - 5PM

Onsite position - Glen Burnie, MD

Pay: Up to $20/hr

The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Requirements:

Excellent verbal and written communication skills

Self-motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving

Ability to handle multiple task assignments concurrently

Attention to detail

Proficient time management skills

Ability to self-manage deadlines to prescribed service level agreements

Ownership of inquiry/issue case assignment and resolution from start to finish

Proficient in Outlook, Word and Excel

Detail oriented while completing financial inquiries and case notes

Strong verbal communications and able to work in a fast-paced environment

Ability to work with little to no supervision

Ability to lift 10- 25 lbs.

High school diploma or GED

Good to know:

Experience in a Wholesale / Retail lockbox environment

Banking experience

Willingness for paid travel for training 1-2 weeks in some cases

Position is 50% seating

Salesforce experience beneficial

Perform research on client reported errors and provide information to production managers

Process adjustments to resolve financial impact errors as needed

Process all foreign item conversions that are received into Lockbox

Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable

Communicate via telephone and/or email error resolution updates to client as applicable

Update case specifics in the error repository application as cases are closed

Provide daily error reporting details to production management

Provide monthly error reporting details to production management

Perform miscellaneous tasks as needed and/or directed by production management

Pay Transparency Laws in some locations require disclosure of compensation-related information.

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $20/hour

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:

click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) .

Complete the form and then email it as an attachment to

FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.