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Community Manager

Gurugram, Haryana, India

40 Days ago

Job Description


Community Engagement & Growth
  • Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
  • Foster meaningful conversations and encourage member participation
  • Respond to comments, messages, and queries in a timely and professional manner
  • Develop strategies to increase community size and engagement
Content & Communication
  • Plan and execute community-focused content calendars
  • Create posts, newsletters, polls, discussion threads, and engagement campaigns
  • Collaborate with the marketing team to align messaging with brand voice
  • Highlight user-generated content and community success stories
Events & Activations
  • Plan and execute online and offline community events, webinars, meetups, and campaigns
  • Coordinate with internal stakeholders and external partners
  • Ensure seamless execution and high participation rates
Insights & Reporting
  • Track engagement metrics, sentiment, and growth KPIs
  • Analyze community feedback and provide actionable insights to marketing/product teams
  • Prepare monthly reports on community performance
Brand Advocacy
  • Identify and nurture brand advocates and influencers
  • Build ambassador programs to strengthen community loyalty
  • Ensure consistent brand tone and experience across platforms
Qualifications & Skills
  • Bachelor's degree in Marketing, Communications, Business, or related field
  • 2?5 years of experience in community management, social media, or digital marketing
  • Excellent written and verbal communication skills
  • Strong interpersonal and relationship-building abilities
  • Experience managing social media platforms and community tools
  • Basic understanding of analytics tools and engagement metrics
  • Ability to multitask and work in a fast-paced environment
Preferred Qualifications
  • Experience managing healthcare/startup/consumer brand communities (customize as needed)
  • Experience with CRM or community management platforms
  • Event planning experience
Key Competencies
  • Empathy & Active Listening
  • Conflict Resolution
  • Creativity & Initiative
  • Data-driven mindset
  • Collaboration & Stakeholder Management
What We Offer
  • Opportunity to shape and grow a thriving brand community
  • Collaborative and innovative work environment
  • Learning and growth opportunities
  • Competitive compensation

Job Overview


Job Function: Sales / Marketing and Advertising

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 2 - 5 yrs

Contact Information


Company Name: 2070Health

Recruiting People: HR Department

Website: https://2070health.com/

Location

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