Client Growth Manager - SaaS

Role: Client Growth Manager

Locations: Ontario, CA and Chicago, IL (Hybrid role with regular travel between locations)

About Steer Health

Steer Health is revolutionizing healthcare delivery through innovative technology solutions that improve patient experiences while driving operational efficiency. We partner with leading healthcare providers to transform their operations and achieve exceptional results.

We're seeking an exceptional Client Growth Manager to drive market expansion, optimize patient experiences, and implement innovative automation solutions for our healthcare partners. This role combines strategic thinking with hands-on execution to deliver measurable impact in healthcare delivery and cost optimization.

Key Responsibilities:

Strategic Growth & Market Expansion:

Develop and execute comprehensive growth strategies for assigned healthcare clients

Lead market expansion initiatives, identifying new opportunities and penetration strategies

Create data-driven recommendations for client growth and operational efficiency

Build and maintain strong relationships with key stakeholders across client organizations

Travel between Ontario, CA and Chicago, IL markets to support client growth initiatives

Automation & Innovation:

Identify and implement automation opportunities within client workflows

Drive digital transformation initiatives to improve operational efficiency

Develop scalable solutions that can be replicated across the client portfolio

Monitor and optimize automated processes for maximum impact

Patient Experience Excellence:

Champion patient-centric solutions and improvements

Analyze patient journey touchpoints and implement enhancement strategies

Monitor and improve patient satisfaction metrics

Develop best practices for patient engagement and experience

Team Leadership & Coaching:

Provide mentorship and guidance to client teams

Lead by example in project execution and client management

Foster a culture of continuous improvement and innovation

Facilitate knowledge sharing and best practice adoption across clients

Requirements

Required Qualifications:

Bachelor's degree in STEM field (Engineering, Computer Science, or related)

5+ years of healthcare industry experience, with focus on growth and cost optimization

Proven track record in implementing automation solutions in healthcare settings

Demonstrated success in driving market expansion and revenue growth

Strong understanding of healthcare operations, regulations, and market dynamics

Experience in patient experience optimization and healthcare delivery models

Excellence in project management and cross-functional team leadership

Outstanding analytical and problem-solving capabilities

Ability to travel regularly between Ontario, CA and Chicago, IL offices

Preferred Qualifications:

Master's degree in relevant field (MBA, Healthcare Administration, etc.)

Healthcare technology platform implementation experience

Experience with healthcare analytics and ROI measurement

Background in process improvement methodologies (Six Sigma, Lean)

Experience with CRM systems and automation tools

Familiarity with healthcare markets in California and Illinois

Impact Areas:

Drive 25%+ year-over-year growth for assigned clients

Achieve 30%+ cost savings through automation initiatives

Improve patient satisfaction scores by 20%+

Reduce operational inefficiencies by 40%+

Benefits

What We Offer:

Competitive base salary with performance-based bonuses

Comprehensive healthcare benefits

Professional development opportunities

Work with cutting-edge healthcare technology

Collaborative and innovative work environment

Flexible work arrangements between Ontario, CA and Chicago, IL offices

Steer Health is an equal opportunity employer committed to diversity and inclusion in the workplace.

Qualification

Bachelor's Degree