Job Description
Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Ontario location! We believe our continued success and future growth is attributed to our employees.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Must have high school diploma or GED
- Proven record of achieving exceptional Customer Satisfaction
- At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
- Above average energy level
- A desire for a long term career with a growing organization
- Bilingual preferred but not required
- Personal and professional integrity
Benefits
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
- Hourly + commission + bonus
Service Advisor, Advisor, Service Writer, Customer Service, EOE
#R4
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Bilingual
- Customer Satisfaction
- History
- Insurance
- Life Insurance
- Maintenance
