Campus Experience Specialist, Capital Campus

Campus Experience Specialist

USC Capital Campus | Washington, D.C.

To be considered for this opportunity, please submit a resume and cover letter.

About USC Capital Campus

The University of Southern California Capital Campus in Washington, D.C. is USC's anchor on the East Coast, providing immersive experiences for students, a home for Trojan alumni, and a destination for impactful and thought-provoking research and conversations.

To support its exciting and growing programming, the Capital Campus is seeking a motivated, detail-oriented, and service-oriented Campus Experience Specialist to join our team and help create a welcoming, well-run campus environment.

About the Opportunity

The Campus Experience Specialist serves as a front-line ambassador for the USC Capital Campus, supporting daily operations, guest services, and overall campus experience. This role plays a key part in ensuring visitors, students, faculty, staff, and partners receive accurate information, responsive assistance, and a high level of hospitality while on campus.

The position combines customer service, operational coordination, and administrative support, with occasional involvement in campus events and special initiatives. The ideal candidate is highly professional, organized, calm under pressure, and enjoys working in a dynamic, people-facing environment.

This position is based on-site at USC's Capital Campus in Washington, D.C. and reports to the Director of Building Operations & Community Outreach.

Key Responsibilities

Campus & Guest Experience

• Serve as a welcoming presence and primary point of contact for campus visitors, students, faculty, staff, and guests.
• Provide accurate information related to campus operations, spaces, services, events, transportation, and nearby amenities.
• Anticipate guest needs, respond to questions or concerns, and resolve issues professionally and efficiently.
• Maintain familiarity with campus services, events, and the surrounding area to support visitor needs.
• Assist with mail and package management, including receiving deliveries, logging items, and supporting timely notification and pickup.
• Provide campus tours to members of the USC community and invited guests, sharing information about campus spaces, services, and operations.

Operations & Administrative Support

• Provide administrative and operational support, including composing correspondence, tracking follow-ups, and assisting with coordination as needed.
• Support day-to-day campus readiness by helping ensure public spaces are organized, stocked, and welcoming.
• Assist with short-term projects, peak activity coverage, or temporary operational needs as assigned.
• Support office and administrative operations , including assisting with ordering office supplies and helping maintain an organized, functional workplace.

Event & Program Support (Occasional)

• Provide on-site support for campus-hosted events and programs, including guest wayfinding, room readiness checks, and coordination assistance.
• Support campus operations during special initiatives or periods of increased activity.

Professional Standards & Compliance

• Exercise sound judgment, discretion, and confidentiality when working with sensitive information and high-level individuals.
• Serve as a mandated reporter and Campus Security Authority in accordance with USC policy and applicable law.
• Participate in emergency response and recovery activities as required.

Qualifications

Required

• Associate's degree or equivalent combination of education and experience.
• Demonstrated customer service experience in a professional or public-facing environment.
• Strong interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and remain composed in a fast-paced setting.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating effectively with a team.

Preferred

• Bachelor's degree.
• Experience in hospitality, higher education, facilities operations, or campus environments.
• Comfort using Microsoft and Google productivity tools.
• Experience supporting events or campus programs.
• Bilingual proficiency (English/Spanish) a plus.

Additional Information

> This position is non-exempt and may require occasional early mornings, evenings, or weekends in support of campus operations or events.

> In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values (https://culturejourney.usc.edu/explore/unifying-values/) .

The hourly rate range for this position is $19.18 - $22.09. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

#LI-MN1

Minimum Education: Associate's degree Combined experience/education as substitute for minimum education Minimum Experience: 2 years in field of expertise Minimum Skills: Customer service experience Demonstrated excellent interpersonal, problem solving, organizational, written and verbal communication skills. Preferred Education: Bachelor's degree Preferred Experience: 5 years Preferred Skills: In-depth knowledge of facility.