Call Center Representative

Call Center Representative ? Customer Support? Location:?Sandy Springs, GA Employment Type:?Full-Time (Part-Time available after training) Compensation:?Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview? Join a?high-volume inbound call center?where your communication skills and professionalism drive results. In this role,?you?ll?handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,?script-supported environment?where quality, consistency, and customer experience are key. No industry-specific experience?required?? paid training provided.?

• Handle a?high volume of inbound calls?from prospective and existing customers??

• Schedule appointments and manage calendars with accuracy and efficiency??

• Follow?structured scripts and workflows?while adapting naturally to conversations??

• Guide hesitant callers using?professional, solutions-focused communication??

• Convert inbound inquiries into scheduled appointments??

• Verify customer information and enter data accurately into a?CRM system??

• Respond to questions and resolve concerns in a calm, professional manner??

• Escalate complex situations appropriately while?maintaining?a positive experience??

• Collaborate with internal teams to ensure smooth handoffs and follow-through??

• Fast-paced call center environment with?consistent call volume throughout the day??

• Structured workflows with clear expectations and?performance metrics??

• A role where?how you communicate matters just as much as what you do??

• High standards?for professionalism, accuracy, and customer experience??

• High school diploma or GED??

• Experience in a?customer service or call center environment?preferred??

• Comfortable handling?high call volume and working on the phone throughout the day??

• Strong verbal and written communication skills??

• Ability to stay?calm, organized, and professional under pressure??

• Basic computer skills and experience with?data entry and systems (CRM experience a plus)??

• Call center or inbound sales/support experience??

• Hospitality, retail, or other?high-touch customer service roles??

• Experience working in?metrics-driven or performance-based environments??

About You? You?ve?worked in environments where?customer interactions moved?quickly?and quality still mattered.?You?re?comfortable following a process, staying organized, and keeping a professional tone ? even during busy or challenging calls. You take pride in?clear communication, accuracy, and?delivering?a strong customer experience every time.?

• Paid training?required:?4 consecutive weeks,?40 hours?per week??

• After training, flexible scheduling with?full-time or part-time options available??

• Starting at $16.50/hour with growth to $19.50/hour within 6 months??

• $1.00/hour bilingual differential (Spanish/English)??

• Health, dental, and vision coverage (majority employer-paid)??

• 401(k) retirement plan??

• Paid time off: 10 days (15 after first year) + 10 paid holidays??

• Flexible scheduling options?

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of?a background check?and drug screening.