Customer Service Supervisor

Customer?Service?Supervisor?? Location:?Sandy Springs, GA Employment Type:?Full-Time Serenity Healthcare is expanding, and?we're?building out?our member support leadership team.?We're?looking for a?Customer?Service?Supervisor?who knows how to run a high-performing call floor ? someone who leads from the front, develops their team daily, and?doesn't?let standards slip when things get busy. If your background is in call center operations,?you already speak our language.

• Oversee a team of?employees?handling high-volume inbound and outbound calls?

• Deliver consistent, specific coaching that moves performance metrics in the right direction?

• Review call recordings and CRM reports to spot trends, address gaps, and recognize wins?

• Step in on escalated calls with a calm head and a clear path to resolution?

• Own your team's numbers ? schedule adherence, quality scores, appointment conversion rates?

• Facilitate structured daily huddles, weekly one-on-ones, and formal performance reviews?

• Coordinate with internal operations and scheduling teams to keep handoffs clean and service levels on target?

• Build and protect a team culture where accountability and support exist in equal measure?

• 1+ year leading a call center team in a supervisory capacity?

• Hospitality, upscale retail, or service management experience is a genuine advantage ? those environments build the instincts this role demands?

• A track record?of developing people without compromising on standards?

• You run a tight ship ? organized, data-informed, and consistent shift to shift?

• Direct communicator who stays level when the floor gets loud?

• You measure success by your team's outcomes, not just your own effort?

• Competitive salary?

• Medical, dental, and vision coverage ? Serenity covers 90%?

• 401(k) retirement plan?

• 10 PTO days to start, 15 after your first year, plus 10 paid holidays?

• Referral bonuses for top performers who recruit?great talent?

• Defined growth path in a company that is scaling quickly?

About Serenity Healthcare? Serenity Healthcare uses advanced, evidence-based technology to deliver care that works ? especially for members who?haven't?found success with traditional options.?We're?a?metrics-driven, fast-moving organization that expects a lot from our leaders and gives a lot back. If?you've?built your career in environments where the details matter and the standard is always?excellence, this is a natural next step. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.