Call Center Nurse (RN-BSN)

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!

Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for otherswithoutthe scrubs and long drives to the hospital?

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line supporting veterans and their familiesall from the comfort of your home.

This isn't just a job; it's your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest momentsall while achieving better work-life balance.

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote Work From Home
• Most schedules include Saturday and Sunday and do not rotate

• Day Shifts
• Evening Shifts
• Night Shifts

• Approximately 6 Weeks Paid Training | MondayFriday, 8:00 AM 4:30 PM

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

If you're an experienced nurse with a calm voice, a critical mind, and a heart for servicethis is your moment to make a real difference.

Apply now and be the steady hand guiding military families when they need it mostright from your home.

Requirements

• 5+ Years of Recent Hands-On Acute Care RN Experience
• ER or Med-Surg strongly preferred
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone-based care and multi-screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• A mission-first mindset and passion for serving military-connected communities

• Experience with behavioral health , mother-baby , and/or peds
• Past work in telehealth, triage , or call center nursing
• Familiarity with military healthcare systems or VA patients

• Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
• Quiet, distraction-free home office space with a door for HIPAA compliance
• Metrics-driven environment you'll need to meet quality, handle time, and documentation goals

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
• Must be willing and able to obtain licenses in all 50 states (we support you here!)

Benefits

For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Qualification

Bachelor's Degree