Intake Coordinator

Intake Coordinator Location: United States

About Theranica? Join Theranica and Revolutionize Migraine Care. Theranica?is a pioneering digital therapeutics company dedicated to transforming migraine?and other?idiopathic?pain?treatments?through innovative, non-invasive solutions. Our flagship product,?Nerivio?, is an FDA-cleared Remote Electrical Neuromodulation (REN) wearable device prescribed by healthcare providers for home use. Covered under medical benefits by many insurers, Nerivio empowers patients to manage migraines?safely,?effectively?and affordably.

The Role? As our Intake Team Lead, you will build?upon?and oversee Theranica?s prescription intake function in the U.S.?under the direction of the Customer Success Manager.?You will?be responsible for?receiving incoming prescriptions, reviewing them for completeness and coverage alignment, and routing them to the?appropriate dispense?partner based on payer coverage and predefined business rules.

This role is both operational and patient-facing. You will work closely with healthcare provider offices, patients, and distribution partners to ensure?accurate, complete, and?timely?prescription processing.

You will also lead and mentor intake team members, develop workflows and SOPs, and ensure that intake operations support?is?a seamless?and?timely?patient journey?with??optimized?reimbursement outcomes. This is a unique opportunity to?grow?a critical function from the ground up and directly?impact?patient access and operational efficiency.

• Oversee day-to-day intake operations, ensuring?accurate?and?timely?processing of all incoming prescriptions.?

• Receive and review prescriptions for completeness, coverage criteria, and documentation requirements.?

• Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient?financial responsibility?(copays, deductibles, coinsurance)?in accordance with?compliance guidelines.?

• Route prescriptions to the?appropriate dispense?partner based on payer coverage, benefit design, and internal allocation rules.?

• Proactively follow up with provider offices when documentation or?required?clinical information is missing.?

• Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship.?

• Develop and implement?intake?SOPs, workflows, quality controls, and escalation pathways.?

• Ensure compliance with HIPAA, payer requirements, and internal data security standards.?

• Monitor intake Key?Performance?Indicators (KPIs)?

• Train, mentor, and support?intake?team members as the function scales.?

• Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and?Operations to continuously improve intake performance and patient?experience.?

• 5+ years of experience in DME, medical device intake, medical billing intake, or healthcare operations?as a team lead?with?demonstrated?increases in responsibility in prior roles?

• Strong understanding of insurance verification and medical benefit workflows.?

• Previous?experience using Parachute Health Platform?or other?ePrescribing?platforms?

• Experience conducting patient benefit education and collecting patient responsibility.?

• Experience communicating directly with provider offices and patients.?

• Ability to interpret prescriptions, clinical documentation, and payer requirements.?

• Strong organizational skills and attention to detail.?

• Experience building or improving operational workflows and SOPs.?

• Leadership or supervisory experience preferred.?

• Comfortable working in a fast-paced, high-growth?environment.?
• Travel up to 15%+

Benefits Why Join Theranica?

• Be part of a global team redefining migraine treatment with innovative technology.?

• Market-informed salary structure with performance incentives.?

• Comprehensive benefits (health, dental, vision, 401k).?

• Flexible work arrangements.?