Business Consultant - MSP Operations

ProVal is a consulting firm focused on helping Managed Service Providers (MSPs) optimize their operations and technology systems. Our clients rely on us to improve their business processes, integrate key tools, and support them through complex transitions like mergers and acquisitions. We are expanding our consulting team and looking for an experienced Business Consultant to join us.

We are seeking a skilled Business Consultant with a strong background in MSP operations and tool ecosystems, such as ConnectWise , Autotask , Kaseya , and other industry-standard platforms. This role is client-facing and critical to advising MSPs on best practices, optimizing tools, and managing system integrationsespecially in M&A scenarios.

Job details

• Salary Range: $100,000 - $150,000 annually
• Job Type: Full-time, Remote
• Fully remote position, with a preference for hybrid availability if you're local to Altamonte Springs, FL (within 50 miles).


Responsibilities

• Advise MSP clients on operational best practices across service desk, billing, ticketing, reporting, and sales workflows
• Assess current processes and tool usage to identify gaps or inefficiencies
• Provide expertise on tools such as ConnectWise Manage, Sell, QuickBooks, Autotask, Kaseya BMS, and HaloPSA
• Support setup, optimization, workflow design, and reporting configuration within MSP tools
• Lead tool and system integrations during mergers and acquisitions
• Guide clients through data migration, process alignment, and consolidation strategies
• Conduct training sessions for client teams to ensure proper tool usage and adoption
• Serve as a trusted advisor for clients undergoing organizational and technical change

Requirements

The ideal candidate will have:

• 5+ years of working within or consulting for MSPs
• Deep understanding of MSP tools, especially ConnectWise
• Experience in M&A environments with a focus on tool/system integrations
• Strong analytical and problem-solving skills
• Excellent communication and client relationship skills
• Ability to translate business needs into technical solutions

Benefits

• Great Team Culture
• Remote Position
• Unlimited Paid Time Off
• Opportunity for Growth and Advancement Including Certifications
• Health and Dental Coverage
• 401k with Company Match


Why ProVal?

At ProVal we have one of the most unique teams around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience. As a new team member, you will have the chance to collaborate with your team to innovate new ideas as you grow within the company!

We offer a benefits package that includes Self-managed PTO (where there is no cap to the hours of PTO you can take per year), medical, dental, and more. We also believe that work/life balance is important, so our hours are Monday through Friday, eight to five, with no on-call expectations!

At ProVal we like to have fun, learn from each other, and help each other grow. We pride ourselves on a positive and enjoyable company culture.

Our Core Values: Passion, Innovation, Growth, Execution, and Integrity