Association Director of Clients

We are actively searching for a Director of Clients (DoC) to add to our team. As a member of Impact's Management Team, this new role will be dedicated to developing and maintaining client-business relationships in addition to acting as the designated Executive Director for a limited number of Impact clients.

Founded in 2006, we are an Association Management Company that specializes in running small to medium-sized Associations led by volunteers. We are excited about our growth over the years and we want to keep the momentum going!

Impact AMC headquarters is located in Madison, WI. However, many of our employees work remotely across the country. We are happy to offer a flexible work environment for our employees, including the option to work from home and/or in-office.

Learn more about Impact on our website: ImpactAMC.com.

The DoC serves as a liaison between Impact and its clients, ensuring excellent customer service, client satisfaction, and client retention.

The DoC is responsible for:

• Ensuring long-term partnerships with happy boards of directors

• Developing a strong understanding of each Association's members, offered benefits, and needed benefits

• Working with each client's dedicated Impact team members to develop creative solutions for member growth and retention as well as plans for additional revenue streams

• High-level project management for all new Impact clients.

• Working closely with Impact's Executive Directors to ensure successful client integration with Impact

• Ensuring clients are satisfied with Impact at all times, resulting in long-term business by resolving any outstanding issues, proactively providing solutions and ideas, and generally working on client success at all levels

Job duties include but are not limited to:

• Periodic audits of all client work with a perspective of identifying issues or concerns on the Impact team's timeliness, work quality, etc. that could endanger client retention.

• Periodic check-ins with clients to ensure high quality work and continued partnership with Impact.

• Working directly with staff when client concerns arise, identifying the issue, and ensuring solutions are implemented. This will include oversight of client-teams, project and task management, and repeated follow-ups with client and staff.

• Working as part of the Management Team to ensure Directors and CSuite are informed on staff concerns.

• Contributing to Impact's strategic company goals and initiatives.

• Playing a pivotal role in new client onboarding to ensure positive partnerships for our new clients, helping to troubleshoot issues and advise next steps. This includes frequent check-ins during the first months of partnership with client-teams and the client.

• Managing annual reviews for clients.

• Reviewing/receiving client updates and providing frequent updates to Impact's Chief Operating Officer on clients.

The DoC will also act as the designated Executive Director for one to two Impact clients. In this capacity, the DoC will be responsible for:

• Governance of their dedicated Associations

• Effectively leading staff in the deployment of best practices in association management

• Facilitating strategic planning for clients and overseeing implementation of strategic goals

• Member and revenue development

• Overseeing and implementing all activities approved by the Board

• Overseeing legal responsibilities of the organization (taxes, bylaws, entity filings, trademarks, etc.)

• Assisting in annual marketing plan development and implementation, including determining appropriate target audiences and institutions, objectives, tactics and desired outcomes

• Actively participating in, or leading if appropriate, Board meetings, Committee meetings, virtual meetings, and conference calls, as needed

There may also be travel requirements to meet with clients and attend professional development events.

Requirements

• Minimum of 5 years of association management experience

• Minimum of 5 years in B2B customer service and/or sales management role

• Minimum of 3 years of team management or leadership

• Proven ability to be hands-on (you are the doer as well as the thinker!)

• Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher)

• Experience working within one or more AMS platforms

• Proven ability to multi-task and work independently

• Strong ability to self-motivate and motivate others

• Incredibly strong attention to detail and organizational habits

• Tech savvy and able to learn new technologies quickly and easily

• Bachelor's degree

• Fun, yet professional attitude!

This is a full-time position that offers a flexible schedule. However, employees must be consistently available during Impact's core work hours: 9:00am - 3:00pm Central Time.

Benefits

Why Work for Impact?

We offer a challenging and fun environment, an amazing team, and opportunities for advancement. We are a quickly growing company and value our employee's input, suggestions, and feedback you will feel valued, motivated, challenged, and encouraged!

Benefits include:

A fun and flexible work environment:

• The opportunity to work remotely or in office at our Madison, WI location

• Dog friendly office (consideration for team member allergies and preference is expected)

• Four hours of flex time each week

• Optional half-day on Fridays once all hours are completed

Continuous learning and growth:

• Regular paid professional development opportunities

• Opportunities for advancement and internal movement

Opportunities to connect with coworkers:

• Monthly social events and regular team activities such as games, book clubs, informal chats, and more

• Paid group volunteer opportunities with local organizations

Knowing you are valued member of the team:

• Open and accessible communication with leadership

• Encouraged company-wide recognition

• An inclusive work environment

Additional benefits:

• Profit-sharing program for all staff

• Paid time off, medical, dental, vision, 401K, paid holidays, life insurance, short/long term disability, and wellness

• Company-provided equipment and technology

See more about our benefits at ImpactAMC.com!

Impact embraces diversity and equal opportunity in a serious way. We are committed to fostering a culture of diversity, inclusion, equity, anti-racism, and cultural competence among our leadership, staff, and members. We recognize that diverse teams make the strongest teams and we encourage people from all backgrounds to apply.

Qualification

Bachelor's Degree