Analytics Implementation Specialist

At Elevar, a pioneer in data-driven SaaS solutions for online retailers, we're transforming how merchants gain actionable insights through server-side event tracking. Now, as part of Buxton's omni-channel analytics powerhouse, we're delivering innovative data solutions that shape the future of eCommerce growth. We specialize in server-side event tracking, enabling businesses to make smarter decisions that accelerate growth and drive success.

We are seeking an Analytics Implementation Specialist who is passionate about solving data challenges and helping customers leverage cutting-edge analytics. If you're excited to be at the forefront of the latest eCommerce and tracking technologies, we want you to join our team!

Role Overview:

As an Analytics Implementation Specialist, you'll be the bridge between cutting-edge analytics and business growth, ensuring our clients maximize their data potential through seamless implementations and advanced tracking technologies like server-side tagging and iOS14 updates. This is an ideal opportunity for individuals passionate about transforming data into actionable insights for business success.

What You'll Be Doing:

• Onboarding and Client Success (70%):
  Manage the end-to-end tagging implementations for a portfolio of dedicated clients. Guide customers through the onboarding process, ensuring a seamless transition to the Elevar platform. Act as a trusted advisor, diagnosing tracking needs and delivering tailored solutions that unlock the full potential of their data.
• Enhance Analytics Expertise (20%):
  Stay on the cutting edge of data analytics, server-side tagging, and tracking technologies. Implement advanced solutions that align with updates like iOS14, and continuously innovate to meet evolving customer needs.

• Collaborate and Support (10%):
  Assist our self-serve customers, mentor new team members, and contribute to the development of internal documentation. Share your expertise across teams to enhance overall analytics capabilities.

Requirements

What You'll Need:

• Customer Success Focus:
  Serve as the primary point of contact for clients, providing data-driven solutions that align with their tracking goals. Build and maintain long-lasting client relationships by proactively addressing challenges and opportunities.
• Technical Mastery:
  Lead comprehensive audits of Google Analytics and Google Tag Manager, implementing advanced tracking strategies that enhance data accuracy and business insights. Experience with server-side tagging and iOS14 solutions is a major plus.
• Passion for Learning:
  Thrive in an environment that encourages continuous learning and growth. Stay up-to-date with industry trends in eCommerce data tracking, and consistently apply new knowledge to client implementations.

Qualifications:

• 3+ years in a customer-facing role (Support, Account Management, Success, or Sales).
• Strong multitasking skills and the ability to manage multiple projects.
• Excellent collaboration and communication abilities, with the technical know-how to guide clients through complex analytics challenges.
• Familiarity with startup environments is a plus.
• Experience in measurement, reporting, and data analytics (Google Analytics, GTM, server-side tagging).
• A proactive, self-driven approach to problem-solving and client engagement.

Benefits

• US Benefits effective the first day of the month following hire date!
• Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
• Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution . 100% vested in only 3 years!
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program