Administrative Support Assistant 3

Administrative Support Assistant 3

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Administrative Support Assistant 3

Salary

$41,100.80 - $60,174.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-02375

Agency

282 Iowa Department of Education

Opening Date

03/04/2026

Closing Date

3/19/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

idoe.hr@iowa.gov

To Apply

To ensure full consideration for this position, all requested materials must be completed and uploaded through the NEOGov online application process.

• Description
• Questions

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

Iowa Department of Education's mission is ensuring all students experience a world-class education. To accomplish our mission, we need talented, passionate people working together to build an excellent education system that empowers all students to achieve their full potential.

We are looking to find a highly qualified staff member to serve as anAdministrative Support Assistant 3in the Bureau of Educational Examiners. This person will provide key support and communication with educators in the state of Iowa regarding their Education Licensure. Desired qualifications include:

Your Responsibilities:

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications. Determine eligibility based on established code and administrative rules and bureau procedures. Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Candidates are encouraged to include detailed information about their relevant experience in their application, or submit a cover letter and resume in addition to their application.

DESIRABLE QUALIFICATIONS:

• Experience in data input and processing.
• Strong communication skills, both verbal and written
• A self-motivated, takes initiative, with a strong understanding of process improvement.
• Great attention to detail.
• High level of organizational and time management skills with effective management of projects.
• Excellent written/verbal communication and interpersonal skills.
• A leader who demonstrates problem-solving skills and is adaptable and flexible.
• Knowledge of business principles involved and coordination of people and resources.
• Commitment to providing high-quality service and responding to a high volume of inquiries.
• Displays high standards of professional and ethical conduct.
• High level of data management experience and able to navigate licensure requirements proficiently.

If you wish to review a copy of the Position Description Questionnaire, please contactidoe.hr@iowa.gov.

Hours: 8:00 a.m. ? 4:30 p.m., Monday ? Friday

A successful candidate will bring or have the ability and desire to learn:

• Ability to work collaboratively on, and provide leadership for, high-performing teams
• Ability to work independently, moving projects forward with minimal supervision
• Strong written and verbal communication skills
• Data input and interaction with database and data processing systems.
• Conflict resolution and interpersonal skills
• Desire to work with diverse teams and stakeholders

WHAT?S IN IT FOR YOU?

• Opportunities to make a widespread difference in the lives of children, their families, and Iowa communities
• Collaborative, positive work environment
• Talented and passionate work colleagues that will help you learn and grow
• Opportunities to collaborate with experts from around the country
• Employee discounts from a variety of vendors

+ Competitive salary and benefits package:

https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits\_Beyond\_the\_Paycheck.pdf

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees? rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov

Selectives

140 Data Processing:

6 months experience, 12 semester hours, or a combination of both in information technology. Requires general familiarity working with computers, typically in more administrative types of positions.

AND

162 Data Entry:

6 months experience, 12 semester hours, or a combination of both in the process of entering data into a computerized spreadsheet or database.

AND

768 Word Processing:

6 months experience using standard word processing software to produce final draft correspondence, reports, and other documents without assistance.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. ?611 et seq

03

Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?

• Yes
• No

04

Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Yes
• No

05

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?

• Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
• I am not a current permanent State of Iowa executive branch employee
• I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

06

Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both in the process of entering data into a computerized spreadsheet or database?

• Yes - My current application and/or attached documentation clearly addresses this requirement
• No - I do not currently meet this requirement

07

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

08

Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both in information technology? Requires general familiarity working with computers, typically in more administrative types of positions.

• Yes
• No

09

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

10

Does your application demonstrate that you have 6 months experience using standard word processing software to produce final draft correspondence, reports, and other documents without assistance?

• Yes
• No

11

If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.]

Required Question

Employer

State of Iowa

Agency

282 Iowa Department of Education

Address

Grimes State Office Building

400 E 14th St

Des Moines, Iowa, 50319

Website

https://www.educateiowa.gov/

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