Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Salon Receptionist job description.
What does a Salon Receptionist do?
A salon receptionist is in charge of managing the front desk for hairdressing, beauty, and spa services. They welcome and assist customers, handle bookings, and perform various administrative tasks such as answering phone calls and emails, updating schedules, processing payments, and keeping track of office supplies.
Job Description
We are seeking an organized salon receptionist to provide customer and administrative support for our company. In this role, you will be responsible for greeting and welcoming clients, scheduling appointments, processing payments, and assisting with sales and marketing efforts.
To be successful in this position, you should have excellent organizational and marketing skills. A great salon receptionist can remain calm under pressure and provide exceptional customer service and support.
Job Duties and Responsibilities
- Greet and welcome customers in a friendly and professional manner
- Attend to customer needs, questions, and complaints
- Inform hairdressers and beauticians about customer appointments and requests
- Manage phone calls, emails, deliveries, and office inventory
- Process bookings and cancellations, and maintain appointment schedules
- Keep the reception area clean and presentable
- Assist with marketing and sales by informing customers about promotions and new products/services
- Process payments and issue receipts
- Perform administrative tasks such as filing, updating records, and logging transactions
Requirements and Qualifications
- High school diploma or equivalent
- At least 1 year of receptionist experience
- Proficiency in computer software such as MS Word, Excel, and Outlook
- Ability to remain calm and professional in stressful situations
- Strong marketing and sales skills
- Excellent customer service abilities
- Professional appearance and positive attitude
- Effective written and verbal communication skills
- Exceptional time management and organizational abilities
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