Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Customer Service Supervisor job description.
What does a Customer Service Supervisor do?
A customer service supervisor is responsible for managing and training a company's service staff. This includes handling and resolving customer complaints about products and services. They are also known as a customer service manager.
Job Description
We are seeking an exceptional customer service supervisor to coach our service staff in delivering exceptional customer service. This role involves building a strong team and shaping staff behavior to achieve desired results. You will also collaborate in establishing and implementing standards and processes, as well as keeping records and communicating promotions to customers.
To be successful in this role, you must be tactful and customer and staff focused. Preferred candidates will have a high level of accuracy, attention to detail, and organizational skills.
Job Duties and Responsibilities
- Overseeing and evaluating the performance of customer service staff, providing regular feedback.
- Developing and monitoring daily customer service operations.
- Assisting customer service staff with tasks as needed.
- Training staff on customer service principles and company policies.
- Managing cashier coverage and ensuring efficient customer service.
- Reviewing and authorizing returns, exchanges, and voids.
- Investigating and resolving customer service complaints.
- Contributing to the development and implementation of service policies, and explaining them to staff and customers.
- Keeping records of customer service department activities.
- Performing additional duties as needed.
Requirements and Qualifications
- High school diploma, GED, or equivalent.
- 2+ years of experience in a similar position.
- Knowledgeable in customer service, standard office practices, and procedures.
- Proficient in using computers and office equipment.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Excellent phone etiquette.
- Exceptional organizational skills.
- Ability to work flexible shifts.
Alternate Job Titles
- Customer Care Supervisor
- Customer Service and Support Supervisor
Customer Service Supervisor Salary
The earning potential of a Customer Service Supervisor can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Customer Service Supervisor in the United States is approximately $77713.
Alternative Careers and Similar Jobs to a Customer Service Supervisor
- Customer Service Associate Job
- Customer Service Consultant Job
- Customer Service Coordinator Job
- Customer Service Manager Job
- Customer Service Representative Job
- Customer Service Specialist Job
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