Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Customer Service Associate job description.
What does a Customer Service Associate do?
A Customer Service Associate helps customers with questions about a company's products and services. They need to know a lot about the company and its products so they can help customers well. Sometimes they are called Customer Service Representatives.
Job Description
We need a friendly Customer Service Associate to quickly and kindly answer customer questions about our products. This person will help us keep customers happy by solving problems and talking to them in a positive, professional way. The job requires good listening and speaking skills, as well as being able to use a computer and type while talking to customers. The ideal candidate will make customers feel confident and trusted.
To be successful in this job, you should know a lot about our products and be able to communicate well. We're looking for someone who pays attention to details, is motivated, and has great people skills.
Job Duties and Responsibilities
- Attend training to learn about our products and how to give good customer service
- Answer customer questions on the phone, in person, and through email, mail, or fax
- Enter customer information into our computer system
- Understand what customers need
- Pass on questions to the right people or departments if needed
- Contact customers to give them updates on their questions
- Provide excellent customer service
- Keep customer information up to date
- Keep customer information private
- Do other tasks as needed
Requirements and Qualifications
- High school diploma, GED, or similar
- 1 or more years of customer service experience, preferably in a similar job
- Complete our training program
- Good computer skills
- Experience with a customer relationship management (CRM) system is a plus
- Know how to use Microsoft Office software
- Good phone manners
- Excellent speaking and writing skills
- Good people skills
- Ability to sit at a desk for a long time
Alternative Careers and Similar Jobs to a Customer Service Associate
- Customer Service Consultant Job
- Customer Service Coordinator Job
- Customer Service Manager Job
- Customer Service Representative Job
- Customer Service Specialist Job
- Customer Service Supervisor Job
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