Transportation Representative, AV

TOC (Transportation Operation Center) is the central command and control center for ?Transportation Execution? across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It

ensures hassle free, timely pick-up and delivery of freight from

vendors

to Amazon fulfillment centers (FC) and from Amazon FCs to

carrier hubs.

In case of any exceptions, TOC steps in to resolve the

issue and keeps

all the stakeholders informed on the proceedings. Along

with this

tactical problem solving TOC is also charged with

understanding trends

in network exceptions and then automating

processes or proposing process

changes to streamline operations. This

second aspect involves network

monitoring and significant analysis of

network data.

Overall, TOC

plays a critical role in ensuring the

smooth functioning of Amazon

transportation and thereby has a direct

impact on Amazon?s ability to

serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at TOC facilitates flow of information

between

different stakeholders (Trans Carriers/Hubs/Warehouses) and

resolves

any

potential issues that impacts customer experience and

business

continuity. Trans Ops Specialist at TOC works across two verticals ? Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship,

ensuring

that the freight is picked-up on time and is delivered at FC

as per the

given appointment. Trans Ops Specialist on Inbound addresses

any

potential issues occurring during the lifecycle of pick-up to

delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub

relationship,

ensuring that the truck leaves the FC in order to

delivery customer

orders as per promise. Trans Ops Specialist

on Outbound addresses any potential issues occurring during the

lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Specialist

provides timely resolution to the issue in hand by researching and

querying internal tools and by taking real-time decisions. An ideal

candidate should be able to understand the requirements/be able to

analyze data and notice trends and be able to drive Customer Experience

without compromising on time. The candidate should have the basic

understanding of Logistics and should be able to communicate clearly in

the written and oral form. Trans Ops Specialist should be able to

ideate

process improvements and should have the zeal to drive them to

conclusion.

Responsibilities include, but are not limited to:

Communication with external customers (Carriers,

Vendors/Suppliers) and internal customers (Retail, Finance, Software

Support, Fulfillment Centers)

Ability to pull data from

numerous databases (using Excel, Access, SQL and/or other data

management systems) and to perform ad hoc reporting and analysis as

needed is a plus.

Develop and/or understand performance metrics to assist with driving business results.

Ability to scope out business and functional requirements

for the Amazon technology teams who create and enhance the software

systems and tools are used by TOC.

Must be able to

quickly understand the business impact of the trends and make decisions

that make sense based on available data.

Must be able

to

systematically escalate problems or variance in the information and

data

to the relevant owners and teams and follow through on the

resolutions

to ensure they are delivered.

Work within

various time

constraints to meet critical business needs, while

measuring and

identifying activities performed.

Excellent

communication, both verbal and written as one may be required

to create a

narrative outlining weekly findings and the variances to

goals, and

present these finding in a review forum.

- Providing real-time customer experience by working in 247

operating environment.

A day in the life

About the hiring group

Job responsibilities

A day in the life

About the hiring group

Job responsibilities

Basic Qualifications

Bachelor's degree

10-24 months of work experience.

Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams

Proficiency in Advanced Excel (pivot tables, vlookups)

Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

Logistics background and lean/six sigma training is a plus

Proficient in SQL

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