Technical Business Analyst

Job Location - Mohali (Night Shift)

Business to Technology translation Work with business stakeholders to understand goals, constraints, and priorities Challenge vague or rapidly changing requirements to uncover the real problem Convert business needs into structured, technically aware requirements System & Workflow Analysis Map end-to-end workflows across CRM, middleware, and web applications Identify downstream impacts of proposed changes (data, integrations, users) Highlight technical trade-offs, risks, and sequencing implications Delivery Enablement Break down work into clear, actionable requirements for engineers Define scope boundaries and prevent uncontrolled scope creep Support engineers with clarifications, acceptance criteria, and context Change & Prioritisation Control Help leadership understand the technical cost and complexity of changes Assist in prioritisation decisions based on effort vs impact Maintain alignment between fast-moving business needs and system stability

Requirements 4+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role Experience working closely with engineering teams on software products Strong understanding of APIs, integrations, data models, and system workflows (conceptual, not coding) Ability to reason about technical impact without being a developer Excellent written and verbal communication skills Comfortable working in ambiguous, fast-changing environments Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.) Exposure to cloud-based (or serverless) systems Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.) Experience working with international stakeholders