Technical Account Consultant

Orgvue is an organisational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organisation that thrives in a constantly changing world of work.

The world's largest and best-known enterprises and consulting firms use Orgvue to visualise and model current and future states of the organisation and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.

The Role

As a Consultant on the Technical Account Management team, you are a subject matter expert (SME) in the Orgvue platform, collaborating with both customers and partners. You serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions. Your expertise is often sought when risks are detected within an account or ongoing program.

Your primary responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance that aligns with best practices. This may also involve offering hands-on support when necessary. You are adept at identifying risks and finding collaborative solutions, balancing competing priorities when needed.

You work closely with partner and account teams to ensure that solutions continue to deliver value over time. Your recommendations are not only practical and actionable, but also designed for long-term impact, tailored to the unique needs and capabilities of both user and admin teams. In addition to your consulting role, you contribute to the platform's innovation by providing valuable feedback on how Orgvue can evolve to better meet market demands.

What you will be doing

• Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue's capabilities.
• Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer
• Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer.
• Review existing customer and partner tenant configurations and share opportunities for improvement with the account team. This will include Gizmo optimization and any other factors that may impact performance or usability.
• Share perspectives on opportunities and risks with account team members and leadership
• Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team, working in close collaboration with the Partner Success team
• Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives, pushing back on customers where needed to help them achieve their desired outcomes.
• Build and standardise articles for the knowledge base to improve how we upskill the wider community.
• Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands.

Requirements

• You're excited by the prospect of joining a rapidly growing international company.
• You're interested in building consulting skills within the HR/OD analytics space.
• You want to make a fundamental difference to some of the largest organizations and household names across North America.
• You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions.
• You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
• You collaborate well with others, you deliver on your commitments and are comfortable being challenged.

Benefits

• Hybrid working - 2 days a week if based near our Philadelphia office or fully remote.
• 5% matched 401k
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Summer Fridays (half day Fridays for the months of July and August)
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
• Annual discretionary bonus

Here at Orgvue we promote individualism and a diverse workforce to build on our future success