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Team Leader

Chennai, Tamil Nadu, India

300 Days ago

Job Description


DATAMARK, Inc. is looking for a dedicated and dynamic Team Leader to join our growing team. As a Team Leader, you will be responsible for motivating and guiding a diverse group of team members to achieve their goals and contribute to the overall success of the organization.

Your primary focus will be to foster an environment of collaboration and support, ensuring that team members are well-equipped to perform their tasks efficiently and effectively. You will oversee daily operations, facilitate communication within the team, and assist in resolving any challenges that may arise. Your ability to lead by example will inspire your team to exceed expectations and deliver high-quality results.

In this role, you will also be responsible for monitoring team performance, providing feedback, and implementing strategies for improvement. You will collaborate with other departments to align goals and promote a unified approach to company objectives.

Responsibilities

Position Overview:

  • The Lead Operator is responsible for helping to maintain DATAMARK, Inc. standards and policies. Initiating the start up process at the beginning of the shift and addressing any and all keyers questions. Making sure that the Supervisor is kept informed of departmental issues as they arise. Assisting the Supervisor with the employee reports and client reports. Helping the Supervisor access the workflow to ensure that the clients expectations are realized.

Primary Responsibilities:

  • Performs a lead function under minimal supervision by scheduling, prioritizing and allocating work in accordance with product delivery requirements. Initiate start up.
  • Providing advice, guidance and training to production personnel.
  • Inspecting the work produced and ensures that it meets quality standards.
  • Keep Supervisor informed of all departmental issues.
  • Preparing all required statistics and reports of Production activities.
  • Liaison between the Production personnel and the Supervisor.
  • All other duties as assigned

Minimum Qualifications:

  • High School or equivalent.
  • Combination of additional related education / experience totaling one (1) year

Requirements

  • Ability to understand and give instruction accurately.
  • Ability to access workflow and make recommendations accordingly.
  • Basic computer and interpersonal skills.
  • English speaking preferred.
  • Proficient in Microsoft office, specifically Word and Excel
  • Ability to follow instructions
  • Communication skills
  • Ability to learn and understand quality plans

Qualification

High School or equivalent

Key Skills Required

Microsoft OfficeBasic computerCollaborationCommunicationExceed ExpectationsFacilitateGuidanceInterpersonal SkillsMinimal SupervisionProduct DeliveryProduction ActivitiesQuality StandardsStatisticsSupervisionTrainingWorkflow

Job Overview


Job Function: Administrative / Back Office

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information


Company about us:

DATAMARK Inc. has been a trusted provider of omni-channel contact center and business process outsourcing (BPO) services since 1989. With over 30 years of experience, we have established ourselves as a leader in the industry, employing over 3,119 professionals at our facilities in the United States, Mexico, and India.

Our success...

Company Name: Datamark, Inc.

Recruiting People: HR Department

Website: http://datamark.net

Headquarter: El Paso, Texas, USA 79901

Industry: Consulting / Advisory Services

Company Size: 1001-5000 Employees

Location

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