Team Leader - Back office

DATAMARK, Inc. is seeking a proactive and experienced Team Leader for our Back Office operations. In this key role, you will supervise and coordinate the daily activities of the back office team to ensure efficient and accurate processing of data and streamline operational workflows.

The Team Leader will be responsible for managing a team of back office associates, providing mentorship, guidance, and support to ensure that all tasks are completed on time and meet the quality standards set by DATAMARK. They will track team performance, analyze productivity metrics, and implement strategies for continuous improvement. You will also collaborate with other departments to ensure smooth operations and address any issues that may arise.

As a leader, you will create a positive and motivating team environment, encouraging professional development and adhering to company policies and procedures. The ideal candidate will have a strong background in back office operations, excellent leadership skills, and the ability to drive results while maintaining high-quality standards.

• Oversee daily operations of the back office team, ensuring efficient processing of data
• Supervise and mentor back office associates, providing guidance and support
• Monitor team performance and productivity metrics, identifying areas for improvement
• Implement operational procedures to streamline workflows and enhance efficiency
• Collaborate with other departments to resolve issues and ensure smooth operations
• Conduct regular training and development sessions for team members
• Maintain quality control measures and ensure compliance with policies and procedures
• Generate and present performance reports to management

Requirements

• High school diploma or equivalent; Bachelor's degree preferred
• At least 3-5 years of experience in back office operations
• Proven experience in a supervisory or leadership role
• Strong understanding of operational workflows and best practices in a back office environment
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and data management systems
• Ability to analyze performance metrics and drive improvement initiatives
• Strong organizational skills and attention to detail
• Ability to motivate and develop team members effectively
• Problem-solving mindset with the ability to work under pressure

Qualification

Bachelor's Degree