Job Description
Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com.
WW RR&S is an agile, innovative organization dedicated to ?making zero happen? to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon?s commitment to deliver on the Climate Pledge (Net Zero Carbon) ? ?the 4 Zeros?. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future ? we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability.
Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
We are seeking an experienced people manager to lead the team of SEs/SysDevs and develop tools to improve the productivity at a massive scale The prospective manager will drive automation initiatives to improve the quality.
Will partner with Product/Science/engg and support new initiatives to meet the product goals. Will be responsible to innovate for solving complex problems and continuously improve the systems. A successful candidate will be a hands-on manager with an established background in developing tools, automated solutions at scale, developing and hiring talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.
Key job responsibilities
Key responsibilities of the role include (not limited to):
Define and Drive goals for the team which includes understanding the product goals by working with the partners, track the progress, and support the team in delivering the goals.
Manage the design and development of tools and automated solution to manage the data at scale to improve the productivity and quality of the models including code reviews, testing, deployment and post-launch monitoring.
Partner with Product/Science/Engg and support new initiatives to meet the product goals.
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs
Focus on hands on development of your team. Mentor, coach and grow highly talented engineers. Train engineers on best practices and drive operational excellence.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earth?s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
Key job responsibilities
Key job responsibilities
Key responsibilities of the role include (not limited to):
Define and Drive goals for the team which includes understanding the product goals by working with the partners, track the progress, and support the team in delivering the goals.
Manage the design and development of tools and automated solution to manage the data at scale to improve the productivity and quality of the models including code reviews, testing, deployment and post-launch monitoring.
Partner with Product/Science/Engg and support new initiatives to meet the product goals.
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs
Focus on hands on development of your team. Mentor, coach and grow highly talented engineers. Train engineers on best practices and drive operational excellence.
Basic Qualifications
5+ years of software/system engineering
Bachelor's degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Preferred Qualifications
Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
WW RR&S is an agile, innovative organization dedicated to ?making zero happen? to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon?s commitment to deliver on the Climate Pledge (Net Zero Carbon) ? ?the 4 Zeros?. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future ? we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability.
Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
We are seeking an experienced people manager to lead the team of SEs/SysDevs and develop tools to improve the productivity at a massive scale The prospective manager will drive automation initiatives to improve the quality.
Will partner with Product/Science/engg and support new initiatives to meet the product goals. Will be responsible to innovate for solving complex problems and continuously improve the systems. A successful candidate will be a hands-on manager with an established background in developing tools, automated solutions at scale, developing and hiring talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.
Key job responsibilities
Key responsibilities of the role include (not limited to):
Define and Drive goals for the team which includes understanding the product goals by working with the partners, track the progress, and support the team in delivering the goals.
Manage the design and development of tools and automated solution to manage the data at scale to improve the productivity and quality of the models including code reviews, testing, deployment and post-launch monitoring.
Partner with Product/Science/Engg and support new initiatives to meet the product goals.
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs
Focus on hands on development of your team. Mentor, coach and grow highly talented engineers. Train engineers on best practices and drive operational excellence.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earth?s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
Key job responsibilities
Key job responsibilities
Key responsibilities of the role include (not limited to):
Define and Drive goals for the team which includes understanding the product goals by working with the partners, track the progress, and support the team in delivering the goals.
Manage the design and development of tools and automated solution to manage the data at scale to improve the productivity and quality of the models including code reviews, testing, deployment and post-launch monitoring.
Partner with Product/Science/Engg and support new initiatives to meet the product goals.
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs
Focus on hands on development of your team. Mentor, coach and grow highly talented engineers. Train engineers on best practices and drive operational excellence.
Basic Qualifications
5+ years of software/system engineering
Bachelor's degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Preferred Qualifications
Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
