Subscription Services Assistant

The House of Mercier is thrilled to announce an opening for a Subscription Services Assistant, a remote role designed for individuals with no prior experience. This position offers a unique opportunity to help manage and support our subscription services, ensuring a seamless experience for our valued customers. If you are enthusiastic, detail-oriented, and eager to contribute to a growing team, we would love to hear from you!

• Assist in managing customer subscriptions, including renewals and inquiries.
• Respond to customer questions and provide prompt, friendly support via email and chat.
• Ensure accurate data entry and maintenance of subscription records.
• Collaborate with team members to address challenges and improve service offerings.
• Participate in training sessions to enhance your knowledge of our products and services.
• Help prepare materials and updates for our subscription services.

Requirements

• No experience is required; we provide comprehensive training for all new team members.
• Strong communication skills, particularly in written formats.
• Attention to detail and a commitment to accuracy.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with basic computer applications and a willingness to learn new tools.
• A customer-focused attitude and a desire to provide excellent service.
• A reliable internet connection and a suitable workspace for remote work.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

Qualification

High School or equivalent