Sr. Design Researcher

Job Description

About the team:

GM's Human Interface Design Studio is hiring a Senior Design Researcher to help shape the future of web and app experiences across General Motors and its marquee brands. As part of our team, you?ll collaborate with design, product, engineering, brand, and marketing teams to craft well designed research initiatives, point of views, and frameworks to inspire and inform user-centered designs.

What You'll Do

As a?Senior Design Researcher on the web and app team, you will focus on strategic projects that inform comprehensive design guidelines that inform how we leverage best practices and design patterns across product, engineering, design, and other stakeholders. This role will work closely with cross-functional partners to curate, organize, and proliferate these guidelines. Additionally, this role may be assigned to special projects across the web and app studio on an as needed basis.

Key Characteristics

• Strong designtaste and sensibilities asevidencedby an in-depth understanding of design best practices, heuristics, and current trends
• The ability to communicate your point of viewthrough storytelling in a compelling, convincing manner with the broader team.
• A demonstratedtrack recordowning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
• A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
• The ability to translate insight into action.You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
• Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partnersdon?thave to.
• The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
• Adaptability anda growth-mindset, seeking out and welcoming feedback from senior leaders and managers.
• Ability to producegreat workin shorttimeframes, multi-task across different projects andplatformsand adapt to the ever-changing priorities of the business.

Responsibilities

• Curate and organize design guidelines, interaction principles,andrequirements in a centralizedweb appleveragedby internal GM stakeholderswith the goal ofreducing ambiguity, accelerating delivery, and increasing consistency across teams.
• Ensure product guidelinesremaindynamic, scalable, and aligned with evolving business and customer needs.
• Designand field mixedmethodsresearch studiesincluding live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing to inform and inspire product and design decisions.
• Enhance your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
• Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
• Work quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the web and appexperiences.
• Workon multiple projects concurrently ina very fastpaced environment, ensuring that quality deliverables are achieved on time.
• Stayup-to-datewith the latest industry news and developments.
• Contribute to the continued evolution of the team's workflows and processes to further improve quality and performance.
• Haveexceptional communication& presentationskills, both written and verbal.

Qualifications

• 5 or moreyearsexecuting user research to inform interactive product design'required.
• Strong portfolio with work samplesshowcasingexpertisein user research'required.
• Excellentwritten, visual, and verbal communicationskills.
• Knowledge of design thinking methods.
• Familiarity with common design user experience research tools (e.g.,dScout, Optimal Workshop, Qualtrics, User Testing, and Figma).
• Familiarity with data science practices and working closely with data scientists/analysts in the design space (A/B testing, data analysis, etc.).
• Proficient in multiple user research methodologies isrequired(contextual inquiry, empathy interviews, ethnography/observational research, heuristic evaluation and expert reviews, usability testing; surveys, card sorting/tree testing - information architecture, focus groups, competitive evaluation, SUS testing).
• Proficient in all aspects of study planning/fielding/analysis/synthesis/socialization of key findings (i.e., team consultation, recruiting,methodologyand metrics development, analysis, reporting results, socialization of key findings, etc.)'required.
• Ability to work collaboratively'required.
• Automotive experiencestronglypreferred.

Compensation

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is:($124,200 - $165,300). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentivepayprogram offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs.Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savingsplan, sickness and accident benefits, life insurance, paid vacation & holidays, tuitionassistanceprograms, employeeassistanceprogram, GM vehicle discounts and more.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day ? individually and collectively ? to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

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