Solutions Consultant/Engineer

Who we are:

PolyAI provides the customer-led conversational platform for enterprises that carries on natural conversations with customers to solve their problems. Our voice assistants understand customers, and provide amazing on brand customer experiences. Our customers include some of the leading names in logistics, banking, hospitality, insurance, retail, and telecommunications.

Our clients care deeply about their customer experiences and leverage PolyAI to improve their customer experiences by eliminating hold times, answering questions and providing information 24x7. Employee experience is improved by removing repetitive tasks from the workload and providing space for live staff to engage more meaningfully with clients, improving employee satisfaction, retention and promoting operational efficiency.

Salary range: $145,000- $155,000 base + competitive commission plan

What you'll be involve with:

• Provide consultative technical expertise supporting PolyAI direct & partner global sales which includes:
• Leading deep discovery & technical reviews to understand a prospects current & future state
• Consulting on technical architecture and best practices such as telephony integration, API / Data integration, and network integration
• Obtain a full understanding of PolyAI's technology & capabilities in order to recommend suitable applications to meet prospect requirements

Work with the sales team to:

• Actively research new prospect accounts & collaborate in the creation of presentations, and sales collateral

• Serve as the technical lead in meetings and work with prospect counterparts to achieve the "technical win"

• Create discovery & proposal documentation to map customer requirements & technical architecture to support the sales process
• Work with PolyAI deployment strategists to understand build costs, recurring fees, as well as ROI
• Technical reasons to RFP's / RFI's / Proposal / Security Questionnaire
• Remain up to date with industry & competitive knowledge
• Provide guidance to PolyAI product teams for new directions and requirements of prospects
• High level understanding of industry compliance measures such as OFCOM, PCI, IS027001, GDPR, SOC2, HIPPA

Requirements

• At least 3 years experience in a solutions consulting, sales engineering, or solution architect role.

• A firm understanding of telephony communication communications standards within PSTN as well as SIP & RTP protocols.
• Knowledge of contact centre solutions such as Genesys, 5's, Cisco, Avaya, Amazon Connect, etc.
• Knowledge of integration methodologies and technologies such as REST APIs, SOAP,
• Experience developing proposals & building ROI models.

Benefits

• Participation in the company's employee share options plan
• 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• 20 days vacation + 10 public holidays + paid sick leave
• Annual learning and development allowance
• One-off WFH allowance when you join
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.